I had booked this trip from Denver to Las Vegas five months ago. I had booked this as a surprise for my best friend as a bachelorette/Birthday party. This was a $700.00 surprise. We were on flight 799 from Denver to Vegas at 5:25AM. Landed in Vegas at about 6am Vegas time. We go to get our baggage and only one bag arrived. We submitted a report at 6:40am for the lost bag. Throughout the morning as we waited for a "15 minute " call back, no one called us, no one updated us unless we called, and no one can tell me where the bag is! We sat in a Vegas Hotel for half the trip and the person/reason for being here HAD NONE OF HER THINGS! Not only did she not have her things, her fiancé hid a surprise card with money in it. There was roughly $600 dollars of makeup alone, brand new clothing and other valuables in her bag. We didn't have basic necessities like underwear, toothbrushes, shoes... We don't have the money to just replace the belongings that we should have had upon arrival. Vegas is a very expensive city. I had been saving money for the last year to go on this trip and I had to spend way over my budget because of your negligence. You as a company promise safe travel for ME AND MY BAG which you did not provide. We are now back from our trip and they still can’t find the bag.Furthermore, after an exhausting trip, as we were getting on the plane to come home, they offered someone a $600 travel voucher for their next flight if they changed flights because they oversold it. But you gave me a measly $50 "travel voucher" that I can't even use unless I SPEND MORE MONEY ON A FLIGHT?? My trip was ruined due to your employees. Why am I being overlooked and neglected? Why does that person who just needs to change flights take precedence over me? I have not received an apology or any compensation for the money I spent on my ruined trip. I want a refund for the money this company wasted.
Unspeakably awful and unethical service, including holding the shipment hostage unless we paid double the estimate. Reported to LA District Attorney's office for elder fraud. Do not use.
excellent company with amazing services. i sent few boxes to some countries in latin america, and they arrived before i expect, i definitely come back to this company.thank you so much for your service.
I fly on American airlines one time. alone to visit my mom at home. They are frequently late and often miss handle my bags
I fly on Southwest three times a year and they have low prices, quick flights and they are usually on time.
I've flown Delta 2-3 times last year. Many of my flights were late but the customer service was helpful to new flights when needed.
I Had a very good experience sending a very large package via Southwest cargo express. It arrived safely and without damage.
I have been using Southwest for over 20 years to fly up to Northern California. It's always a quick one hour flight and a great price!
I try to take the least expensive ticket I can get so sometimes I fly united airlines. But it always is late, not too friendly device at check in either.
Shipping was fast and un damaged. Staff was very helpful and friendly. I recommend this way of shipping to anyone shipping to Vietnam.