I was blown away by the amazing customer service I received at this store. I went in with a return that I had meaning to deal with for a while. And by a while I mean almost three years. Yikes. But they were so nice and accommodating, never trying to shame me for even trying to bring something back after that much time. I was immediately greeted, stood in line at Customer Service for maybe 5 seconds before another cashier offered to help at a register, and it just went so smoothly from there. I didn't have to beg and plead, they just went out of their way to help me. They even gave me cash back instead of store credit without me having to ask. It was all great.
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Good selection of stuff for the house, The service is good, employees care about the customers looking for I recommend this store.
I bought an 400 - 800 W Quartz heater from EMS Housewares on eBay. After less than 2 month's of only slight intermittent use, the safety switch on the bottom of the heater burned up. Smoke and a bad smell. Even though the "warranty" period had passed, the sellers quickly replaced the heater at no additional expense to me.
Excellent customer service, I had an electric blanket that stopped working after one month of use, I had no packaging or receipt but they exchanged it no questions asked.That is what I call great customer service!