The August To-Do List »
There's still one month of summer left. Before those lazy, hazy days come to an end, use our get-things-done list to make the most of this fleeting season in the sun.
5991 Bandini Blvd # CLos Angeles, CA 90040
From Business: Aero Garage Door Repair Commerce believes that a good name will take you a long way. Aero Garage Door Repair Commerce is a local company that provides repairing s…
6400 E Washington BlvdCommerce, CA 90040
From Business: Quality, Experience and Professionalism are some of the words that describe our garage door and gate repair service. From the initial phone call, to the actual re…
There's still one month of summer left. Before those lazy, hazy days come to an end, use our get-things-done list to make the most of this fleeting season in the sun.
We placed our order with ETO Doors on August 7th, after being told that it would take 3 weeks for the doors to ship to us. I contacted ETO on August 24th and was told that the doors would ship on August 29. When I had not received tracking information by August 31st I contacted ETO again and was told that they would not ship until September 7th. I called on September 7th to verify that they were shipping and was told that they were not going to ship until the 12th. They finally shipped the doors on the 14th. ETO did not contact me with any of the changes to the shipping date. When the doors finally arrived 3 of the 8 doors were damaged due to poor packaging when shipping. (The wood doors were placed directly on top of other doors with nothing to protect them from the screws in the weather stripping and a threshold was damaged beyond repair). I notified ETO within the 24 hours of delivery. I was sent a claims form which I immediately filled out and included the required photos. I have left multiple phone messages, and emails since then. After over a week of my phone calls not being returned I was finally referred to Leigh (the manager) on Friday, September 28th. Leigh told me that he would look into what was going on and would get back to me on Monday, October 1st. (Leigh assured me that he always returned phone calls the day that he received them even if that meant he had to stay late). I have not heard from him since even though I have left multiple phone messages and I have also emailed. I just got off the phone with ETO. I asked to speak with Tal (see ETO's response to one of the previous negative review - extension 41 is for the general receptionist and not Tal's) and was told that they just implemented a new customer service policy and the receptionist transferred me back to leave a message on their standard customer service line voice mail. Who knows if I will ever get the damaged doors replaced. I may have to dispute the charges with my credit card (if it is not too late).It seems that ETO gets good recommendations as long as there is no problem with your order. However if something goes wrong with your order do not expect service as they do not offer any!! Update: After I posted my review I was contacted by Tal (ETO's president) as well as by a few others in the company. They quickly rectified the situation and sent me out replacement doors immediately. The service I received once Tal got involved was excellent! The replacement doors were packaged well and arrived quickly and in excellent condition. I would have given them a 5 star review had they responded in this manner in the first place. I have adjusted my review from 1 star to 3 stars.
Originally called the LA location and requested a quote for a door. The guy who provided the quote was really helpful and friendly. But the shipping was higher than expected due to the door being shipped from CA to NY. So I noticed that the company had a location in NY. I called and requested a quote for the same door. Like the first time, I didn't have a model number and I don't speak the "door trade" language. I had dimensions and stated that it was a basic slab - solid wood.The NY guy seemed agitated that I was a novice door buyer - saying that he had 5,000 types of doors. So I further elaborated - dimensions, that it was a basic slab, no panels, solid wood, no pre-hung required, and that I was going to paint it, so the cheapest wood door of this kind. In literally 2 seconds he says it will be like $850 + $195 in shipping. I told him that I got a quote from their California for $176 + $195 shipping. Then he went back to the "I have 5,000 types of doors, I don't know what you want". The thing is, the LA guy asked me questions and located the door that I needed no problem. He wanted to help me. The NY guy didn't want to be bothered. So, five stars for the LA location and one star for the NY location. Come to find out, the NY location is just a show room and the door would need to come from LA anyway. In any case, the door including shipping from LA is still cheaper than buying locally in Brooklyn - by $200. Maybe the NY guy was having a bad day, but his lack of good customer service and a total misquote tarnishes the image of the company in general. To the LA guy - thanks for your help and great customer service!!
First off, I called just wanting to ask questions and the guy who answered, Jason, was very informative and answered all my questions. He then told me that he could get someone out to my house within the hour. The technician, David showed up about 45 minutes after the call and was thorough in explaining what the problem was. He took the time to inspect the entire garage system to make sure there weren't any other issues and got to work right away. Not only did he give me a complimentary tune up to the rails, drums, etc., but also rectified issues that were created by the original builders of my home. Once the job was completed, David again showed me all he had done and allowed me to test the opening of the garage to make sure everything was to my liking. Talk about amazing service! Prompt service, no hidden fees, no overtime fees, no 'unexpected' charges and they had all the parts needed in the truck. I would recommend this company with my eyes closed if you ever have a garage issue.
My garage door broke and I wasn't able to get my car out. I called a few companies which came by to examine the problem and they all told me I had to replace my garage door. All of the bids I received to replace the garage door were extremely expensive and my HOA did not make things easier with their requirements for replacing the door. Luckily, I called Star USA and they sent their representative to come and examine the problem. Everything about their demeanor, professionalism, pricing just felt right so I decided to hire them for the job. They were able to build a new frame for the door and get it to work again. I am so happy I chose them and would definitely recommend them to anyone considering having their garage door worked on. They were professional, ethical and were able to save me a lot of money. Thank you Star USA!
I am writing to express my gratitude for Nick's professionalism on Monday, October 29th to identify what was holding up the delivery of the doors as well as quickly obtaining authorization for a second person to help deliver the pre-hung French doors. His efforts could readily serve as a benchmark of fine service.The doors look great with hardware to match existing door hardware and the addition of a surface down bolt to hold the inactive door closed, when necessary, that also enables the active door to lock closed. My goal was to be able to create a “warm room” to lessen the cost of heating in the winter. ETO's Energy Efficient French doors made this work well with temps in my den consistently in the high 70’s. Nice. So, again, thank you for your help.
My front door was broken into late Saturday night, and I called ETO Doors at 10am on a Sunday...they took my call, sent me an estimate on the spot and my order shipped that Tuesday! ETO's customer service is top notch, something I have no experienced in a very long time. Our neighborhood is about 60 years old, so everyone's doors needs to be updated...I plan to recommend ETO to everyone. As far as price goes, I received a couple of other quotes and asked around, and most vendors were twice the price as ETO. An absolute pleasure to work with! Don't even bother calling anyone else, these are the guys you want.
11/30/2015-Great fabrication/design. Included adjustable sill plate to fully seal against air infiltration.-Doors were milled for the sill and no screws were needed in the sill.-Structurally heavy and quality, glass is impeccable (rain glass plus designs, all insulated).-Price was 1/3 of similar door system from Home Depot. (12'wx8'tall plus transom!)Really well crated/packed. Ashley was fabulous, knowledgeable and got it right the first time.Lots of research showed us that ETO was the best choice, the best price and it turns out, great service.Tom ChiABC Builderz
My garage door arrived yesterday. We opened it on the dock and determined that ETO had done a great job of packaging the door and everything was intact. I brought it home today and it is great. Way beyond my expectations. The curve of the windows was made to match my house which I had not expected. Their attention to detail is great. The door is fabulous. The next closest competitor priced the door to me at $5500. With ETO I spent roughly $3000. I have a better design and a much better looking door for a lot less! Great Job ETO, I am ready to tell the world!!
We're building a home (two phases) and we ordered 2 exterior mahogany doors over a year ago and had a great experience. The total cost was less than it would have been had we used our builder's local supplier, even taking shipping and handling charged into account (we live in SC). We then ordered 20 interior doors this year (knotty alder). Despite some shipping issues (no fault of ETO Doors), we have again had a great experience and have saved hundreds of dollars. Customer Service is exceptional! I would highly recommend this company!
I purchased ETO’s Eclipse model doors and they arrived on time and in perfect condition. I have posted the photos of my front doors. The doors have made the entry outstanding. I am remodeling the whole house and the difference is astounding, and the compliments I receive on the front doors far out numbers the compliments I receive on any other part of the house. I am sending them an order for another eight (8) doors as I continue on my never ending project. Thanks ETO for the beautiful doors.
Some people use their garages to keep their cars safe. Others use them to store boxes of books and home decorations. No matter how a garage is used, there is one key factor they all must have in common to protect the precious items within: A functional garage door.
There is no shortage of variety when it comes to choosing a garage door. Options include different materials, styles and lifting or opening methods, each with its own unique pros and cons.
When deciding on the right garage door, the first thing to consider is the style.
Garage Door Styles
The two most common styles of garage door include:
The benefits of swing-out doors are their classic look and the ability to keep the garage ceiling clear for added storage space. The major downside of this style is the amount of time it takes to manually lock, unlock, open, and close them. They can be manual or operated by a remote control.
Perhaps the most common and recognizable style is the roll-up garage door. These features are much easier to automate than their swinging counterparts, making them a preferred choice for many homeowners. However, ceiling space must be sacrificed to make room for the door when open. These are typically automatic, but manual models are also available.
Aside from these popular models, homeowners can choose between:
Once you've determined the style of garage door, you can move on to choosing the material. Some considerations you might keep in mind include:
If you're looking for something that will withstand the test of errant basketballs and driver's education students, a vinyl door might be your best bet. These doors are hard to dent or break and don't need much maintenance to keep up their appearance. They are usually built on steel frames with polyurethane insulation and come in a limited variety of colors.
Wood can stand up to plenty of the abuse a garage door may be subject to from time to time. They are also attractive doors with many color options. They can be painted or stained at the factory or on site. One of the biggest downsides to wood garage doors is the upkeep - they may need to be repainted or restained regularly to maintain the color.
Fiberglass doors can break with a strong impact but in general are pretty sturdy. Like vinyl doors, they are built on steel frames and insulated with polyurethane.
Wood composite doors have the same aesthetic advantages of wood doors but are less expensive. They usually have a wood frame and are filled with polyurethane insulation. Some may have fiberboard skins and are designed to closely mimic wood.
It doesn't take much to dent these doors, but they aren't very expensive and require little maintenance. However, they are subject to rust, especially in damper climates.
These doors can also easily dent but don't rust. They are also lightweight, which is ideal for larger garage doors, as more weight on such a large frame could put added stress on the lifting or opening mechanism.
Five basic designs of garage door openers are available to homeowners. Two are relatively recent developments, while the other three are fairly standard and have been around for decades.
One of the biggest advantages of the direct-drive opener is how silent it is. With the motor being the only moving part of this machine, it's said to be the quietest model available. This is one of the newest designs and was developed in Germany.
Another relatively recent design, this model is ideal for a homeowner who wants to keep the ceiling clear for storage. It is set up on the wall closest to the garage door as opposed to on the ceiling, like most garage door openers.
This opener is powered by a motor that rotates a threaded-steel rod on which a trolley rides. It is a relatively quick garage door opener, though most garage doors close at the same rate for safety reasons. Additionally, they are said to be the easiest to maintain, given that they don't involve many moving parts. However, these doors have a history of problems when the temperature quickly changes, and they are noisy. If there is an apartment or office above a garage, screw-driven openers may not be the best option.
These use a chain similar to that of a bicycle. The chain pulls a trolley connected to a bar that lifts the garage door. It can be noisy and cause vibrations, given the metal-to-metal contact, though more recent models are said to be a little bit better about this.
The function of belt-driven openers is the same as chain-driven openers. The only major difference is that instead of metal chains, these door openers are built with a belt made of fiberglass, steel-reinforced rubber, or polyurethane. This brings down the noise level but increases the price.
As with most things mechanical, garage doors may begin to develop problems after a few years of use. Many typical problems are easily identified and, with the right knowledge or help from a professional, aren't too difficult to fix.
Transmitter or Remote Won't Work
The first thing you should check in this instance is the transmitter battery. Dead batteries are often the culprit, though there are other causes seen as well. If the batteries are in good shape, take a look at the cables and tracks to make sure they are clear, clean, and sturdy.
Door Doesn't Close All the Way
If you notice a gap at the bottom of your garage door after closing it, try resetting the close limit. Your door might be set to close at a higher point than the ground. It might also be set too low, and when the door reaches the ground, the sensor reacts in the same way it would if an object was obstructing its path: by retreating upward.
Door Shakes When Opening
This could be caused by debris on the tracks or wheels. Clean these first to see if this is the problem. If not, the springs might be stretched unevenly or worn out.
Door Squeaks When Opening
The rollers are most likely dry and need to be lubricated.
Door Closes Faster Than Usual
A quickly closing garage door could easily become a safety hazard. The problem is usually springs that are too stretched out. They should be replaced by a professional. Working with these large springs can be difficult, and they can quickly turn into dangerous, fast-moving metal whips.
Door Makes a Strange Sound at the Same Point Every Time It's Used
This might mean your tracks are either dented, falling, or otherwise misaligned. This is not just annoying; it's dangerous. Misaligned or damaged tracks can cause the door to cease working or to fall off its tracks. If your door seems to be working fine overall, feel free to inspect the issue further. But if your door is stuck, slanted, or looks unstable, call a professional who will have the right tools to fix the problem.
Door Sticks When Opening or Closing
If you begin to notice this around a change in seasons, check the lubricant on the tracks. Weather patterns will affect lubricant's effectiveness. Dirt or debris on the tracks could also be the cause; make sure they're clear and clean. If the tracks look fine, make sure the doors are hung evenly.
It's not uncommon for a garage door to have a problem or two every once in awhile. But, if the same issue keeps coming up or one cause has led to a variety of problems, it might be time to consider replacing your door altogether.
For someone who's familiar with tackling tough home improvement projects, installing a garage door might be a viable do-it-yourself project. It'll likely take the better part of a Saturday, and it's not a bad idea to ask for help, especially when taking off the old door.
But if you're even a little bit wary of taking on such a large task, reaching out to a professional would probably be a smart move. On average, a new garage door installation will cost around $1,000. Most homeowners end up paying somewhere between $740 and $1,400, including the installation and the door itself.
Likewise, a custom garage door could be a project that an experienced wood or metal worker can take on with the right materials, tools, and knowledge. However, for the amateur DIY-er, contacting a professional might be the best way to go. If you are unfamiliar with the project, the weight alone could prove to be an issue. Depending on the size, it could weigh as much as 200 pounds, though some smaller or uninsulated ones could be less than 100 pounds.
To keep your garage door functional for as long as possible, try to inspect it every so often to ensure everything is working properly. A problem that goes too long without attention can only get worse and wind up costing you more to repair or replace the door.
About once a month, carefully observe the door as you open and close it. If you hear or see anything unusual, take a closer look at it. The regular motion could easily loosen up some of the hardware, so take a few minutes to tighten everything up. Also, be sure that tracks, tires, and other moving parts are properly lubricated.
If your door is painted, make sure it isn't chipped or peeling. Deteriorating paint on a wooden door could let moisture in, which leads to warped doors, while a steel door could rust if water gets in.