I was wary about buying a used Rolex online. My credit card was charged, but I received no shipping notice. After a couple of business days, I called and was told someone would call me back. I called again and told them I did not think it was right for my credit card to be charged before shipping. From that point on, the service was very good. Someone checked on the status of the order and said it would be overnighted to me. I received the watch today and it looked almost like new.