Prompt Provides outstanding service. Especially when you are looking for a corporate event, they can really do a great job. Clean buses, great staff.
The employees were rude an disrespectful , the treated people like we were bothering them with out concerns, I am a paying customer they should treat me like a customer should be treated .. I had problems with the lockers and they acted like there wasn't anything they could do and almost made me miss my bus .. I will not recommend greyhound bus to anyone
On business card and website shows the bus schedule to start at 4:30am to San ysidro. However this is NOT TRUE bus leaves at 6:30am. Please note that the miss leading information can be extremely dangerous. This is not the nicest part of town. Thankfully one of the employees opened the terminal door at 5am or wait for 2 hrs. The most disappointing part was the service from the employee that opened the door.We informed him of the posted schedule and his attitude was very poor saying not to believe posted info. and basically it was our owned fault for believing the posted info. on business card. We told him if we would have known we would have tried another transport company such as greyhound. He tells us that our business was not needed and that we should have gone with them we would have already gotten to San ysidro. Really disappointed in hearing that respond after being out in the cold due to the misleading info.Not recommend try another alternative bus transportation.
Cuesta mas caro que qualquiera otra linea y el servicio es para llorar, nos dejar a la frontera por 8 horas para que los gringos revisaran el autobus buscando drogas
Estan siempre atrazados y es peligroso viajar transportan indocumentados y con mucha probalbilidad tambien narcotico hay unas caras muy feas que viajan
LO peor eviten viajar con ellos
Well I live in T.J and I use this bus line to do errands in Los Angeles too tell you the truth I have no problem riding in this bus line. Sure its does not have the most modern or fancy buses maybe one or two buses but this bus line get the job done. It gets me to my destination . That's the point when you take a bus... You pay, get on, and shut up or what ever until you reach you destination.
My daughter's bus was overbooked. Even though she was there an hour early (as instructed), the bus filled up 3 people ahead of her in line. So in downtown L.A. just before midnight, she was told to wait until 2:40am for another bus. This is NOT a nice neighborhood. She was also told that she would miss her connecting bus. They tried to charge her $20 to fix their mess. (She got them to waive that...) Their fix was to send her on FOUR busses instead of two and instead of arriving at 6:30am on Thursday, she would arrive at 5:30 pm. All for the same price that everyone else paid to actually get there on time. BUT WAIT, THERE'S MORE... The 2nd bus was 30 minutes late. After 40 minutes, they announced that they were having technical difficulties and were turning around to return to Amarillo. She is 19 and traveling alone for the first time. Their employees have been rude and/or unavailable. They may be 24 hours, but their customer service is NOT as it closed at 10pm. My daughter is going to be AT LEAST 11 hours late and will be missing a once in a lifetime event in Texas. The employee at the Los Angeles station said it was her fault for being late. I guess they teach their employees to gamble with that accusation since they had no idea what time she got there. We have a time stamped photo of her in the bus station an hour early. "Oh. Okay. Then we'll waive the extra $20 fee..." After my husband spoke to customer service the next morning, she now gets a food waiver (you know, to help her out over the extra 11 hours that she's out there. gee, thanks). PLEASE NEVER USE GREYHOUND. Worst experience!!
I would not tell no body about this line...the ppl afraid to answer cause they don't speak English..this it's bull...BET YOU CALL THEY WILL HANG UP KNOWING YOU SPEAK ENGLISH
Basura de camiones y mal sevicio estubimos tirados sin comida ni agua por 24 hrs una pesadilla el dueno ni siquiera dio la cara q pena.AVISO CAMIONES DESCOMPESTOS EN CADA VIAJE UNA PESADILLA NO C RECOMIENDANUN LOS BANOS SON UN ASCO .CASI SE QUEMA EL CAMION .