Don't waste your time with this print company! They may initially say they can get your order done in time and respond quickly to you, but once they get their 50% deposit they go ghost on you and never complete your order. Do not trust them!!! Their owner Michael said he can get our prints done in time, then once we dropped off the product and gave him his deposit, he responds to us the day of pick up saying he can't get them done because of the quality of the material, claiming they were polyester when on the tag it clearly said 100% cotton. He said he would just return our deposit, but when I tried to call him several times and left messages with his receptionist they kept saying he was "out of the office". I didn't believe this one bit so I went to the location myself to confront them. When I got there the receptionist who was clueless about everything, phoned Michael and said that I was there to see him. She said he would come out, I waited 45 minutes and Michael never came out. While I was waiting, the receptionist kept answering calls and would put people on hold, then would phone the person they were requesting to speak with and they would tell her to tell them that they are not at the office, she would then get back on the call that she had on hold and told them exactly that. SHE DID THIS TO EVERY CALL! Once I heard this, I sternly requested to see Michael ASAP. Then 10 minutes later I saw a guy walk past me and gave me a smirk as he walked out the door. I had a funny feeling that he was Michael so I looked him up online and found a photo of him and it really was Michael who just walked out right in front of me and gave me a smirk. To keep the story short, they continued to lie to me while I was waiting there and only came out with 23 printed bandanas (which looked perfectly fine! But I could tell they did them while I was waiting) And gave me the rest of the 488 blank bandanas just to try and get rid of me since I kept pressuring them for answers. She said she'd work with Michael the next day to get me my refund. Again, I DID NOT BELIEVE THEM. The next day I went again to request a copy of my refund being issued or a check/cash in-hand. This time the receptionist recognized me and told me more lies of how nobody was there to see me. I told her if I did not receive a copy of my refund being issued by Monday that I would have my attorney talk to them. We are still trying to get our refund, but I strongly believe that they are just SCAM ARTIST who don't do work and just keep your deposit. They need to be shut down!!! DO NOT WORK WITH THEM!!
633 W 5th St Ste 2600los angeles, CA 90071
First order went perfect.... Second order they screwed me over(6,500.00... No product,nor refund received as of 4/21/2015
This place has whatever you need.
DTLA PRINT amazed me with their quality of inks and attention to detail. They cared about our timeline yet still took their time to make sure everything came out right. Well worth the extra money paid. They were a little more expensive than other printers how ever the quality is unlike anything I've seen before! The shirts are soft and in perfect condition several washes later. Thanks for all your help, we've got you on speed dial for the next time.
Worst experience I've ever had with any company. For over 3 months we worked with DTLA and Michael M. to setup an order for a limited edition shirt for charity we had coming up. We wanted to make sure everything ran smoothly so we had things in order and ready to go months in advanced. DTLA promised that come the date that we needed the shirts to go into production they would get them in. For over 3 months we chatted, met in person, talked on the phone and through email and they were never once hard to get ahold of... I double checked with them the week before we ran our limited edition run of shirts for charity if they could still print the shirts the next week, they confirmed. I have all of the emails and everything proving this. So, come the day we needed them to start print, I had paid $80 to have blank t shirts sent to them overnight... They got the shirts, I emailed, called, emailed, and called some more to check with them if they got the blanks... 3 days passed with no response or returned calls. Somehow Michael was out at lunch or not in everyday according to the receptionist. I finally got ahold of them once Next Level (The company I ordered the blanks from) confirmed that DTLA has my shirts, and threatened to sue since they seemingly had stolen over $1000 in blank t shirts from me... They instantly respond (now 4 days late) to that email saying that they never received any of my other emails... I tell them they missed the promised deadline (I gave them 3 days from the day they received my order and blanks to finish printing 80 shirts)... They responded saying that they have other clients ahead of me and they need to finish their orders first... Then proceeded to say that they have no idea what I'm talking about and that they never promised anything at all and cannot complete my order that week. I finally got ahold of Michael, forward them all the emails that confirmed Michael confirming that the shirts would be finished that Wednesday for me, and confirming everything that they had promised that they were now saying they never said such a thing... Even after I sent those emails, they tried to say that they cannot find where they say that the shirts would be finished by that Wednesday (3 days) and that I have to wait a week before they can start the print... A week would miss the charity event. We are big supporters of LA's No Limits for Deaf Children Foundation and we did not want to disappoint... This is why we took the action to make agreements with a printer months in advance... Now Michael and the rest of those at DTLA were saying that we had never talked before and not just that... but they were going to charge me to ship my blank shirts back to me or else they would keep them! Over $1k in blank shirts this company threatened to keep! Over $1k in shirts that were for a charity! My mind was blown. So, obviously I didn't want to give this deceptive, lying company my money, so I had to come out of pocket to cover another $80 shipping fee that never should have happened. Any company that practices good business would not lie about an agreement and then threaten to keep a customers shirts that DTLA did not own unless I paid them to ship them to me. This company is an ethical nightmare. So, in the end... we found another printer in Oregon that we told our story to about DTLA, and they printed the shirts for us in 1 day, for half the price, and we got the shirts to our charity event the day of because of the amazing printers in Oregon called MDM Designs LLC. Avoid DTLA at ALL COSTS. They're dishonest, practice terrible business ethics, and seem to bump small orders back for other companies or bigger orders no matter how long the smaller orders have to wait and no matter what the cost.
DTLA Print gets my orders done right the first time and fast. I've been in the industry for years now and I was shocked at the quality prices and turn around times of DTLA Print. Love the people there and the atmosphere is great. Always playing music and having fun while working. This place is screen printing at its best. Check them out, you won't be sorry you did!