My school has been fundraising for villages in Africa with very little access to clean water. Most of our students come from low-income families so we held a Penny War to collect change. In order to raise moer money, some of the staff members went and bought a box of pennies ($25) from their banks to contribute to the cause. All the loose coins were exchanged for cash through Coin Star, but I wanted to deposit the rolled coins because to my knowledge rolled coins can be deposited to my account at my bank. So I stopped by this Wells Fargo location for the first time and had the absolute worst experience. The security guard, the tellers, the greeter were very friendly and helpful. Unfortunately, one of the two female branch managers (the Middle Eastern? one: Marina?) was...DISGUSTING. She basically interrogated me about where I got the coins (as if I stole them?), why I'm at her branch, if this were a one time thing or if I planned to come back, and so forth. She did this in front of her staff and other customers. I was red in the face because I was so embarrassed. Then she kept telling me her vault was full and she didn't need these pennies. Then she told me that since I didn't have a merchant account, I can't exchange coins-not even rolled ones- for cash. I told her I called the main line in advance to ask if I can bring in coins and she told me that the people who answer the calls don't work in a bank so they pretty much don't know what they're talking about. I've been a Wells Fargo customer for almost 20 years now. I love Wells Fargo. Unfortunately, this woman is a poor representation of such an institution. I HIGHLY RECOMMEND YOU DON'T GO TO THIS BRANCH. This is the one by Vermont & Sunset.
