First, Let me just say that I just can NOT speak more highly of Susan and her mother because even before she knew my back story it felt like she was more concerned for my happiness and satisfaction than anything else in the world. The chemistry between her mother and her is undeniable: they are the perfect duo.So let me start off with my back story. Early in 2017 I was in a really bad accident: I got T boned by a drunk driver and my car was totalled, I was in the hospital for over 2 weeks and becaise of that, I was also not able to work. I am a single mother and I have to drive almost every day to make a living.Once I got my new Hyundai Ioniq, I wanted to spice up my car a little bit and protect the seats from my kids. I found Decor Auto online and called. Susan invited me in to show me all the different Hawaiian prints they had. Once we decided on a cute print I made my order. Within 2 weeks my covers were ready and Decor installed them.The covers really lifted my spirits. The Hawaiian prints were fun cute and protected my seats perfectly. I completely forgot to leave a review for these guys but I stopped by to say hi to Susan and her puppy and tell her how much I loved the covers. When I explained to her about my situation she was almost in tears and told me about a car accident she was in a few years back and how she got a puppy to help with her axiety with driving. She also told me that she was never a fan of Hawaiian print seat covers until she heard my story.If you have ever spoken to Susan, you will know what I mean when I say 'great personalized service' and once you get your covers you will understand what I mean when I say 'simply amazing seat covers'. Their Hawaiian print's speak for themselves.You can NOT go wrong with Decor Auto.
1861 W Adams BlvdLos Angeles, CA 90018
From Business: Marine Upholstery is proudly service since 1988. With over 25 years of experience upholstery boats in Los Angeles and surrounding cities. We are professional upho…
6605 S BroadwayLos Angeles, CA 90003
Fast forward to the early morning of Christmas Eve and who pulls up to our driveway? Susan and crew! This had to have put them behind schedule at least 3 hours. My daughter was so happy with the seat covers and shocked that they got here in time! We couldn't believe it either! You guys really did make Christmas great this year. Thank you.
I really enjoyed the honesty and transparency with these guys. Speaking with Susan she was very open about past issues with upset customers and how they were resolved. I also really appreciated the extra security measure Susan takes when taking phone orders. I cannot remember any other company actually reassuring customers about internet security. Thank you guys!
For Christmas we ordered a set of seat covers as a gift. However we found these guys about 3 days before Christmas and was very sure we would not get our gift in time. We placed our order and just told our daughter her present was coming late. Within 24 hours, Susan called me and asked if these covers were for a Christmas gift. I told her yes, but we understand they won't arrive in time and are OK with that she informed me that she could come drop them off because they were heading to San Jose for Christmas. We live in Gustine, California which is a little bit out of the way for these guys and their commute to San Jose. We tried to refuse but Susan was very persistent about getting the seat covers to us in time for Christmas. She was determined as heck to get us our order in time.
from start to finish these guys were amazingly helpful and sincere. after doing tons of research online and reaching out to different companies, these guys really stood out. speaking with susan really put my mind at ease as she is very informative and helpful. some companies do not even try to pretend to care about the customers and susan was very upfront about the service, products and company. she even sent me links to review websites showing what people have to say about them. i checked bbb.org, yelp.com, yp.com, trustpilot.com and their facebook.com page. what is more amazing is that she remembers almost 80% of the customers that left reviews. good or bad, she remembers the interactions with them. THAT is impressive!!! now that we got our seat covers and installed them, i can honestly say i am on board with all these customers about how great this company is.
Impeccable workFriendly service where the owners are involved and hands-onAccommodating to schedulesFast turnaround timeI highly recommend this shop
These guys made sure that our seat covers arrived in time by Christmas. We ordered about 4 days prior and were pretty sure we would not be able to get them in time. But since the guys from Decor Auto were heading to San Jose for Christmas, Susan, her mother and their dogs came in the middle of the night and dropped off the seat covers to me all the way in Fresno! My wife was beyond thrilled when she saw the covers. I'm sure you guys have so many customers but thank you for actually making me feel like I was your only customer and taking such length to ensure my gift got here in time.
It was a difficult decision to narrow the options of the Hawaiian print neoprene seat covers that we finally selected since the company had a wide variety to choose from. They were quickly installed in our cars (Toyota Corolla and Subaru Forrester) and are both useful and unique. The covers definitely make our cars standout when the parking lot is filled with similar car models. They are easily installed and the car's seat heater still works well for those of us from New England who have them. The company has also considered the deployment of the side impact bags with a special seat cover stitch that will allow their successful release. Susan was very helpful during the ordering process and we were appreciative of the military discount. After we received the first set of front seat covers, we ordered a second and now a third set is in the mail. We are definitely repeat and happy customers.
got lost trying to find the factory but the seat covers are very nice and make our new suv look awesome.
Local, family operated, friendly and great prices. You need to stop by to understand how great Susan and Sukee are. No stupid upsell tactics, no pushy tactics just you and them talking about your best options.