Terrible customer service. We were rear ended on our way to return the car and have had nothing but trouble with Fox corporate. They are extremely unprofessional, responding with rude emails and failing to help at all. I understand they want their money, but I am not an insurance company, nor am I the guy that hit us. I wasn’t even the driver, so no need to be rude to me. The process is slow for claims, but Fox expects us to somehow speed it up AND pay out of pocket now so they don’t have to wait for the process to finish. I have a great insurance company and they even stated that they can’t believe how unprofessional Fox has been. DO NOT USE IN ANY STATE!
1632 S La Cienega BlvdLos Angeles, CA 90035
From Business: Universal Car Leasing & Sales is an automobile dealership that maintains an inventory of pre-owned coupes, cars, vans, trucks, sedans and sport utility vehicles. …
I've used this company at other locations and it worked fine but I'll NEVER use them at LAX again. 45 minutes until a shuttle stopped for us. Two had passed us that were jam packed. And then once you got to the office the line was extremely long and it took another 35 minutes until I could get a car. This was a business trip and I had appointments to keep which didn't allow almost 1 1/2 hours to get a car. They advertise about their great service. Well it sure wasn't here!
HORRIBLE!!! Cars were filthy & smelled. Shuttle driver was a jerk!! Don't waste your time or money here. Trying to call them is an absolute JOKE! Over 3 hours on the phone and I keep getting told a manager will call me back...ya right. Days later......
Worse experience ever with a car rental. Waited a long time at LAX for their shuttle. Then after signing the contract had to wait for more than 45 minutes along with many other people because the car wash wasn't working. When we finally got a car and drove off it stunk of cigarette smoke .Took 3 cans of air freshener before I could ride in it without coughing. We complained about the smoke on returning the car and they acted like they couldn't care less. We insisted on speaking to a manager who didn't even have the courtesy of speaking to us directly but just took a small amount of money off the rental. Definitely not worth going "cheap" .Never use them again.
This was one of the best experience ever, the staff was wonderful i have only good things to say about the company and we will rent from you again. Thanks
I RENTED A MOVING TRUCK FROM THIS BUSINESS AND WAS SURPRISED TO FIND OUT THAT THEY OFFERED EVERYTHING I NEEDED FOR MY MOVE INCLUDING HAND TRUCKS OF ALL TYPES AND BOXES AND MOVING SUPPLIES. THE PRICE ON THE MOVING TRUCK WAS THE LOWEST I COULD FIND ANYWHERE.