I have spent several days for the last two weeks trying to get someone in the store to sell me a Apple iPhone 7 and pre-order the 8. Each time, at different times of the day, I have waited for almost an hour without help and leave. There are two people working and only one or two customers most of the time. Today I went in and after 30 minutes of waiting I complain that I had been waiting for 30 minutes, Sonya told me "it will be at least two hours before we can help you, so you can go to the Espanola store and they can help you." The other TWO customers (one who was having to call Verizon for help because Sonya didn't know how to answer his question), were stunned and stared at her. There was another lady working but she was busy talking on the phone (from the sound of it, it was obviously NOT a business call). I walked out and won't go back.
527 N Riverside DrEspanola, NM 87532
From Business: Russell Cellular, Inc. is an exclusive Verizon Authorized Retailer specializing in wireless communication services and is one of the nation’s largest Verizon Wire…
604 N Guadalupe St Ste DSanta Fe, NM 87501
From Business: Specialties Welcome to GoWireless. We are a Verizon Authorized Retailer delivering world-class service and connecting you with custom smartphone solutions, matche…
Worst customer service ever. Huge waste of my time, first visit I did not have all the info I needed. Fine went home got what they said I needed. Next day went back to store and they said I need additional info that they neglected to let me know the day before. TWO VISITS WITH TWO YOUNG CHILDREN, TWO NAPS MISSED, CRANKY KIDS AND STILL NO PHONE!!!!! Oh and the phone I went into look at and test they only had the "dummy phone" and no one there could figure out how to by-pass the initialization on a real phone so going into the store did me no good. Save your time and frustration and order online.