Finishing Touch Carpets Inc
3273 Katella Ave, Los Alamitos, CA 90720
The Finishing Touch
The Finishing Touch Flooring, Inc.
I gave them $10,000 up front because our interior decorator had recommended them, but did not know that the management had recently changed. They would not show up. Finally a bunch of guys hired off the corners showed up and asked me what I wanted them to do. They said I had just caused them to be pulled off other work. This went on forever (months) I finally did some independent research and found out how many people were suing them, and that they have a revoked California contractor's license. Good luck
Do not take my word at face value because so many internet reviews are written by competitiors or the owner trying to drum up business. Go to the court and take a hour or so, I rest my case!
05/09/2011Provided by Citysearch -
My wife and I just had new hardwood flooring and new carpet installed by The Finishing Touch Flooring company and we are just thrilled with them. Dave Johnson the owner was so helpful with the selection and the price was so much lower than everyone else. The installation went very smooth and the installers were very clean and professional. I just want to say that Dave was courteous and very easy to work with and I have already referred two of my friends too him. Anyone who is looking to have new flooring installed I highly recommend Dave & the Finishing Touch Flooring company.
03/07/2011Provided by Citysearch -
Dave, Donovan and Kyle are AMAZING! They go above and beyond to get what I needed done. They were very friendly, informative and knew a lot about all the different options i could use to get my house done. I would HIGHLY recommend them to anyone who wants a job done RIGHT!
01/03/2011Provided by Citysearch -
They ruined my hardwood floor and refused to fix it. After MANY attempts to get it fixed, they said they would and never did. Emails, visits, promises to make it right all ended up in court. Got awarded our money back, court costs and part of our new floor!!! Still waiting for the money though!!!! Probably another attempt to ignore us.
Last spring, I dropped into The Finishing Touch Inc. to inquire about hardwood floors. I had recently inherited a home in Rossmoor in basically original condition and wanted to make some upgrades. Dave and Kyle came out to my house to take measurements to give me an estimate for flooring. As it turned out, they oversaw the remodel of my house from remodeling the kitchen down to covering the popcorn ceiling and installing crown molding. The floors are gorgeous. They put me in touch with a color coordinator to help me pick the colors for the walls and a great guy who installed shutters in my living room. But the best part was that they kept within the price they quoted me and the work was completed in the time frame that they gave me. Dave and Kyle were always available to answer my numerous questions and concerns. And the house is beautiful! In fact, I am now planning to add on about 1,000 square feet and my contractor and I have an agreement that The Finishing Touch Inc. will be part of the process. I highly recommend The Finishing Touch Inc.
We had Finishing Touch install about 1800 square feet of hardwood and 700 square feet of carpet. They were the most professional contractor we have ever used and we have built 2 homes and did major remodeling on 5 other homes. They showed up on time, completed the job within the quoted time frame and were unbelievably clean. The work was excellent as everyone that sees our home asks who did the work because it is so good! The incredible part is not only was the work great, but their prices were very competitive. In fact, their work was so good on our main home that we contracted them to do work for us on our Lake Arrowhead vacation home as well
Here is an email from one of our customers:
I wanted new flooring. I got three estimates. One gave me an estimate without telling me or showing me what I wanted. Another did the same. Kyle from Finishing Touch came out, on time, looked at what I wanted. Came back out, showed me an exact match to what I wanted and gave me a quote. He was under by several thousand dollars. Being skeptical after dealing with many contractors on other projects, I searched the internet. When I called Finishing Touch to ask about those comments, I was given an honest and forthright explanation.
I went with Finishing Touch. Price was unbelievable. Time frame was reasonable (although I had learned that you could not count on that). I got my flooring exactly as I wanted. Workers showed up on time. They were extremely neat and professional. Not only did they do the job to my satisfaction, but finished the job two days ahead of time. I would not hesitate to recommend Finishing Touch, no matter what other comments say. For me, they did the job professionally, neatly and more than on time. Thank you Finishing Touch!!!!
My wife and I had a wonderful experience with The Finishing Touch. We just happened to stop in one Saturday afternoon and within a few weeks we had the work beginning at very compettive prices, and in most cases below all of our other bidders. Their atttitude, service and personal attention was outstanding. We put in new tile, carpet and wood stairs in our home--Dave was extremely patient with us as we spent the first few weeks evaluating countless samples and options. Like every construction job, we had a some work that had to be redone and Dave went out of his way to make things right. They have a first class operation and their integrity is second to none. We are extremely happy with the work they completed in our home and would highly recommend The Finishing Touch to anyone...and have!
07/31/2009Provided by Citysearch -
9/25/08 we had Porcelain tiles in our Kitchen, Dining Room & Hallways installed. A few months later we noted that several tiles had hollow sound upon tapping on them, some grouting came off and a tile completely lifted. Called the company July 14 and informed them of the situation they said someone would be out to assess the problem on July 16 between 2-3 p.m. No one showed up so we called the store and were told that they would call us back. No one called back but on July 24 the same tile installer just showed up on our doorstep. He said he was going to look at the tiles. He started to remove approx. 26 tiles then told us he had to go to the store to get the new tiles and would be back. He left leaving a mess of broken blades, grouting, cement and very sharp broken tiles. He did not return and we didn’t get any courtesy phone call. We called the store and were told that the tiles were not in stock so we would have to wait for them. We requested that the existing unbroken tiles get replaced so that we can at least walk around in a safe environment. We were told that the tile man would be there the next day. He did not show up so I called him and he stated that he didn’t have any intention of coming until the new tiles arrive. Then I went to the store to see why there’s a lack of communication between their tile man and them. They called him and asked him to go to our home ASAP. About an hour later he arrived with 3 helpers and proceeded to remove all the old thin set and self leveling cement. Then he said they would be back the next day at 8 am. with some self leveling cement. I called him around 9:10 am for he’s late. He arrived and poured cement on the uneven surface then he left and said that he would be back tomorrow between 8-9 a.m. I called the store and explained the situation and said tomorrow is the last day I can take unpaid day off from work as I have already taken 3 so the job needs to be completed tomorrow (July 31). They said they will call the installer. They called back 4 hours later and said they told the tile installer that the job must be finished tomorrow. July 31 Friday, the tile man was late again. I had to call him at 9:20 a.m. to remind him. Didn’t get here till 9:45 a.m. Started to chip away at self-leveling cement & lay all 24 tiles which were not aligning & noticed that some tiles are lower than others creating an uneven surface to the floor. They did not use a spirit level at all to check the tiles alignment. Mysteriously they were short by two tiles so we agreed to lay two broken tiles at the entrance to the closet. They left at 1.50 p.m. I called the store and advised them that the tiles were worse than before with misaligned tiles and uneven surface. Kyle, the store representative told me that when the new tiles arrive he will personally come and do a walk through and make sure everything is corrected and will be perfect even if he has to send in another tile crew. This should have been done in the first place instead of sending the same Tile Man who improperly installed the tiles at the beginning. Secondly, Finishing Touch should have made sure that they had our tiles (Monaco Crema) on stock before sending the Tile Man to rip out 24 tiles. The store can’t tell us when the shipment of the new tiles would be in. So in the mean time we have to contend with this type of living condition which doesn’t help my wife who has been trying to recuperate from a physical and medical disability. There’s dust all around which I cleaned. When the thin set dries, I still have to remove the dried up mess of thin set left by the workers on top of the tiles. This is a total nightmare! To make matters worse, I lost 4 days worth of work at my job plus commission pay.
07/22/2009Provided by Citysearch -
Stay away from this place. Spent thousands of dollars on flooring using Finishing Touch as a Contractor. Their Sub-Contractor did a sub-standard job. After a few months, the flooring started lifting off and some grouting had already come off. Called Finishing Touch Contractor and scheduled a time to assess the sub-standard work that they have done. The Contractor NEVER showed up. It is obvious that Finishing Touch Incorporated has total disregard for their customers; and it's undeniable that they don't care about their reputation in the community their in.
With the downturn of the economy and having only one income coming, there's no money left to have our flooring redone. So, we are stuck with this nightmarish situation.
To the public, PLEASE STAY AWAY FROM FINISHING TOUCH INCORPORATED.