Lady who answered the phone (I hate to call her a receptionist because she clearly lacked education and sense) was THE most unprofessional woman I have ever spoken to. Called my warranty company and they dispatched the call to Rambs and they didn't get back to me for days. Had to complain to my warranty company and "mysteriously" I got a call back from the receptionist. Anyway, tech was kind, but needed to order a part, would take a week. My appt comes, the tech does the job (that is not electrical in nature) and leaves. Hours later, I attempt to use my washer...it no longer turns on. Called the company and MARISOL the rude receptionist basically told me tough luck, that no one will come out today to fix what they broke! I tell her I have 4 young kids and its been a week, I need to do laundry and she says "well I have 3 kids and 6 grandkids and I would wash it by hand, not dwell on a broken appliance". I was livid!! How is this woman still employed?? And based on the reviews, I'm baffled at how this company is still up and running. Please, unless you enjoy wasting time and talking to a slick mouthed receptionist, BY ALL MEANS turn away and give your money to a company who realizes that they get to eat by having happy customers.
This was the worst experience I have ever had with a company. They came out 3 times and ordered 3 different parts for my clothes dryer and it still has the same issue. They then said they would no longer come out and would refer me to someone else to get a second opinion and that my dryer vent needed cleaning out which was done after the first service call prior to them ordering any parts. I would recommend you stay away from this company. Girl on the phone is rude and my dryer is still not fixed properly.
Angie and staff are amazing people. They are very dedicated professionals and do a wonderful job cleaning. They go above and beyond and are very reasonable in pricing.
This conveniently located dry cleaners and laundry is long time, locally family owned. Easy to park and open every day Monday thru Saturday.
I would have given 0 stars, but didn't have the option. Not even worth 1 star. This place is ridiculous.
Horrible!! My stove caught on fire on 1/4. Called my home warranty company and got a call from Ramb's for service. Tech came out on the 6th stated the fire started in the clock and would order the part. Got a call on 1/16 the part was in and scheduled for 1/23 between 8 and 1 for install. Got a call at 9:15 on 1/23 to tell me the tech called in sick and they wouldn't be able to come out. Asked for another tech to come but was told there is no one to come out and would need to be rescheduled. Asked for a supervisor as I took the day off of work to wait for them.Female supervisor came on the phone and although the conversation started out fine, she ended up getting nasty and rude. When I questioned why I wasn't called first thing in the morning in regards to the appointment, she stated they had a break in the evening before. If the technicians come in at 8 to get their orders, I would believe the office opens before 8 to get set up, why wasn't the call made sooner? I took the day off of work and can not take another day and asked for another technician to come out. Was told they didn't have any other technicians to do the work. Was then told even if they did have a tech, the part is in Longwood and it would be too far for the tech to get it. I offered to take the 45 minute drive each and was told the part belongs to the warranty company so I wasn't allowed to have it. Let them know I can be home by 4 any day and was told they don't work past 4 as they don't want to pay their people over time.During the conversation she stated 2 different times she would 'drop everything just for me to fix my stove' in a rude manner. Stated she would let the warranty company know I wasn't willing to make my home available to them, which I was, I was sitting at home.This person was extremely rude and does not represent the company well, I can see how they have a negative rating. In the end, she hung up on me, again proving customer service is not their priority.
This is listed as 1.98 cleaners because one would never imagine the name of this business from the outside. All it says is cleaners. The only phone number I have ever found listed for the business goes to a poor woman's residence who has absolutely had it with receiving calls for this business who can't even figure out how to get online and market in this millenium. The place is a hole in the wall in a beat down shopping center. I dismissed this as being cheap overhead and a driver of the cheapest price in town. I dismissed smelling cigarette smoke inside thinking they couldn't possibly be stupid enough to smoke in a dry cleaners and that perhaps the smoke just followed them inside. I have always wondered if they were even cleaning my pants and maybe were just pressing them for how cheap they "dry clean" as I had noticed some little spots in the past on my clothes after picking them up. Today was the proverbial straw that broke that camel's back. I picked up my clothes yesterday and hung them in my closet still in the plastic. This morning, upon opening the plastic, I was met with the most foul, putrid odor. I have no idea how one picks up dry cleaning smelling a thousand times worse than it did when it went in there - I can guarantee my clothes did not go in there smelling like that nor have I ever smelled such a horrible odor in my clothing in all my life. My clothing smells as though it lined a hamster cage for days. I won't even bother going in there because the lady at the desk looks like a deer in headlights and didn't care in the slightest when I attempted to explain the situation about her phone number listing. Now I will have to bring my clothing to a normal priced dry cleaner (as I should have all along thinking there was a reason this place was so cheap) to see if my clothing can even be salvaged as I don't know this odor will even come out that's how awful it is. If not, I will lose about $250 worth of clothing. I am furious. I recommend staying away from this dump.
Response from 3 months agoThis reviewing company is Ramb Appliance Repair (AKA L & R Appliance Repair) 340 Dog Track Rd, Longwood, FL 32750 I do not blame them for the review they have given me - it is 100% true - I definitely feel entitled - I am entitled to engage in business with someone who will do the job they were hired to do in a professional & timely manner. I am unwilling to accept the lies of "the part is on BO" "I tried calling for an appointment & the tenant didn't answer" - "the manufacturer only sends parts when they want to" - I dared to question them based on my notes I kept from the previous call! The office staff is rude-makes it seem you are interrupting their lives when you call for an update - when you call the manufacturer they say "the part just came in" & when they go - its the wrong part. hmm She actually tried to tell me the box was empty & the part had to be reordered. YES I was very irritated with this company - I had them for 2 properties at the same time starting both calls in April - they are still NOT CLOSED/ REPAIRED. I cancelled the service today - July 13, 2016. When I called to cancel the second one a few minutes later - they pretended NOT to know me. I said "fine - whatever that's stupid" & hung up. It is VERY offensive when you are trying to have something repaired and the company continually puts it off & doesn't do their job & ARE RUDE TO BOOT! SHE PROCEEDS TO CALL ME BACK REPEATEDLY - RECITING MY ADDRESS & WHEN I WILL BE THERE -ETC.. VERY PROFESSIONAL - NOT A COMPANY I WILL BE DOING BUSINESS AGAIN IN THE FUTURE. READ THEIR REVIEWS! ITS A TERRIBLE COMPANY. Now, should anyone not want to use us because we fight against a company that is NOT doing their job & putting owners at risk due to tenants not having their appliances fixed in a timely manner - its okay. We prefer to take care of the owners properties like they are our own & the tenants with respect. Thanks for the review - it is appreciated!
very friendly,very profeccional good customer service the best in the longwood and altamonte area/////////////////////////////////////////////////////////////
They did a very good job they clean the house amazing I would definitely call them again to do they are great