Went on a Friday, mid-month in 102 degree heat hoping for no crowds. Figured that right, waited only about 3 minutes, but after I gave the worker at the window ALL of the required documents, I was told that I HAVE to have an appointment even tho the SSA website says one is NOT necessary. I had the paperwork filled out, but was told they would do that over the phone via a phone appointment in FIVE (5) weeks. I was also told that I have to go thru the Portland, OR office, which is also untrue. They are a Federal entity. I can apply in Alaska if I want.I have no idea why she could not have taken my FILLED OUT claim form at that time.So, no wait, but no real service either! How many stars is that????