BAD CUSTOMER SERVICE AND BAD FIRST IMPRESSION! Unfortunately 1 star is the lowest rating. How can you use the word "Care" as part of your business name with the rudeness I just received without ever setting foot at this station? Due to the rude attitude I received over the phone when inquiring about a brake and lamp inspection, they lost a potential customer. When I asked how do I know they are state certified to perform this inspection the guy rudely said "I take your money and give you a certificate". Then I said OK....how do I know prior to any work being done that you are certified? They guy then said "because I'm telling you. It's simple". I said OK, thank you. I ended up calling another station called Santa Fe Garage who referred me to Westside Smog. Carlos made a very good first impression via phone unlike Lakewood Auto Care. Without asking he gave great detail to the process needed to perform the inspection. When asked about certification proof, he gladly stated that he has his licenses posted for customers to see as required by law. Westside Smog just gained a customer for their professionalism and their price is cheaper than Lakewood Auto Care. I you as a business can not conduct yourself in a professional friendly manner, then you are not worthy to receive my business or money.
9525 Warner ave ste BFountain Valley, CA 92708
Stu's rebuilt the transmission in my 2007 F350 diesel. The transmission lasted 2 yrs and less then 40,000 miles. I took it in less then a week before it blow up again and they couldn't or wouldn't diagnose the problem. Said it was out of warranty.
I have been going to this shop for over 15 years. He is a very honest mechanic and very knowledgeable about cars. He will give you all your options and let you know how much you may or will spend. He runs his business by reputation, so you know you can't rip you off like some other mechanics out there trying to may an extra buck. It's a two man crew so if you're patient and willing to waiting, they get the job done in an efficient amount of time. He also does smog check only NOW - so he's helped me pass smog. Check this place out, you won't regret. Support your small shops - it's worth it.
This is my primary auto-shop and has been for years. Looks like a rundown shop to be honest, but where the looks don't impress you, the service/quality definitely does.I bring my car, my moms car, and my sisters truck here. Always accurate with their timelines on jobs, and will tell you about problems that may have arisen during an install or any maintenance. And a number of small things, they'll even do for free or just a few extra dollars.Highly recommend taking your vehicle over there and see for yourself the great service that you can get.
What other shops couldn't find what was wrong this place found it quick, I was surprise, since then i been coming in, I have told many of my friends and family and they love it too.