Ochoa's Tire & Wheel Service

I am writing this review because this is the second time I go and get extremely bad service. The owner of the shop is a lady that tries to talk circles about what is actually being done wrong and she will never admit that there is a problem. I wen a few years back to get a flat fixed and they usually mark the spot where the air valve is to keep the balance on the tire. Well, when they put the tire back on after patching it the mark was on the opposite side of where the valve is. In other words they put it 180 degrees away from that spot. I brought that to her attention and she said it didn't matter. I'm not willing to take her to court for $12 for fixing a flat. Her most recent bad customer service act was when I went in for an alignment. I went because it is computerized. So I though it would be done correctly the first time. It wasn't. The second time I went in to get it fixed I was told that the bolts were too corroded and could not be turned. So I told her that I needed to replace them, per her worker, and that I would come back at a later time. Her response was that she could only do half the alignment since they are not able to correct it at their business. The warranty on the receipt does not state any kind of exceptions it only says 30 day warranty. In the time that I was waiting I saw another unsatisfied customer show up. I rarely go out of my way to really post a bad review, I mostly like to focus on the good service people give and refer them, but this just went to far when Ochoa Tires will not uphold the terms of the 30 day warranty.



If you want good service look for somewhere else.