I was new to the Long Beach area when I first went with a rental managed by Entourage. BIG MISTAKE! Do not - I repeat do not rent from these people. I wish I would have read reviews before renting. I wish I could give this company ZERO stars. They have screwed around with me so much. I will never rent through them again. Public health has been notified, as the apartment was infested with COCKROACHES and BEDBUGS and nothing was ever done. The company was notified via e-mail and voicemail (because no one ever answers the phone and they have no physical office) and nothing was ever done. Absolutely shameful.DO NOT RENT FROM THIS COMPANY.I'm also still fighting with them to get my deposit back. It has been the worst experience I have ever had with a property management company. They should be absolutely ashamed!Do your due diligence. Read online reviews before signing a lease with them. As I guarantee you will regret it!
Tying to find a new apartment was getting so frustrating and overwhelming. That is, until I found Jeannine at Ernst & Haas. Jeannine was so helpful and responsive with every question and concern I had throughout the entire process of finding my apartment. I love my new place! Thank goodness for Jeannine or I would still be looking!
We are very pleased with our Property Supervisor, Angie. She is easy to work with and very responsive to any questions we have.
Jenny has been a pleasure to deal with and has handled our requests in a timely and professional manner.
Currently live in a rental from them. The staff is always rude, I dread having to interact with them for any reason. I've had several issues and I've only lived here 7 months no problem has ever been properly resolved. Anytime I have any issue they seem to be irritated with me calling on them for help. One example: I'm a single woman that libes alone and I locked myself out of my apartment one day at 7am i called them at 10 am asking if they could assist me and when i got home from work at 7pm they never came to unlock the apartment or anything (claimed that maintenance was too busy and of course the office closes at 5pm) but my late notices promptly arrive the same day. They don't care about how the place is cared for and do the bare minimum in maintenance. Thoroughly regret ignoring the reviews and renting here. Stuck 7 months in trying to figure out where I can move to.
Angie is my go to person regarding my rental property. She's always prompt with returning communication, friendly and takes care of business with the tenants directly, so I can remain hands off. My tenants seem happy as well. David Hass was my initial contact and helped point out things I should repair/fix up prior to renting and has always been able to answer my various questions over the years, so appreciative of the guidance and suggestions. Glad I took a chance to let property management handle the majority of the responsibility when I don't have clue. This team effort more than exceeds my expectations.Thank youuu
Jeanine Riley is always quick to respond to emails even on her days off! Very helpful and professional.
Very please with their service. They are very responsive and always return my calls. If I need something done with my apartment they take care of the issue in a timely manner.
I have been a client of Ernst & Haas Management for many years and they have provided very good service not just to me, but also our tenants. Their profesional expertise and manner, gives me the confidence to recommend them to anyone that is looking to get their business managed or for those looking to rent or lease any property. P.C.
It's been a real pleasure working with Ernst and Haas Management. They made it easy for me from the beginning and until now.I'd like to give praises to Angie Sandoval- she definitely went beyond my expectations and counting! She's prompt and knowledgeable and always made sure all my inquiries are answered the same day. She also has a great team that makes everything go smooth- great team work����!Imelda