I Schedule an appointment for today at 12pm two days ago. I arrived at 11:55pm -and the business owner Nini had a client she just began working on. I wasn't in a hurry and i didn't want to make a big deal about it so I asked her if it was OK for me to go wash my car and if i can can I come back when shes done with that client. She told me yes! "Come back at 1pm." When I came back At 1pm she had somebody else. ( I had called ahead 10 mins before to let her know i was on my way and she didn't say anything about having another client) When I got to her she told me that that is her business and she doesn't take care of people like me. Im not sure what she meant by that. Maybe it has to do with my color, sexual orientation... This has been thus far the worst experience i have experience as a customer in my life.
I been coming to universal for 17 years since it opened, and the service is phenomenal. I love the fact that they use amazing product!! i use to get…
Emily, Du, and Jun are friendly and make you feel welcomed. This is my personal experience and hopefully yours will be better. Their services are way too expensive to then have deal with gel manicures chipping after a few days, acrylics lifting the same week, rude technicians, etc. We had an issue my teen daughter's gel manicure and decided to give this salon another chance. Our favorite nail tech was on vacation and decided to go with another tech; huge mistake! I removed that review because the owner Du was sympathetic. When we returned, the energy was off, tense and we waited 20 minutes before my daughter was assisted even though we had an appointment. They need to hire more staff to help with the front desk. This location receives a lot of walk-ins which can be aggravating when you are trying to check out. Be prepared to wait! After two negative visits at this salon, we have decided not to return. It seems this is the norm for this salon. Great customer service at first and then disappointment.
Beware! This business does some shady practices where they take advantage of women by giving them services they don't ask for and then demanding payment for those services. It happened to my great aunt and also to my mother. That's two people I know they have taken advantage of. They're dishonest. Stay away from this establishment.
Great Service! New, small & cozy. Really great attention to the customer. Will be my new-go to every time!
Just left here and had magic nails done. I have been all over Miami and have never been so happy with my nails. My nails are thin and brittle and left with amazing looking nails !!!
Don’t ever go here! I used to be a regular customer until I noticed they still use the same old products, that’s why my nails and feet paint dont last. She does eyebrows ok, but when it comes to eyelashes she won’t let you get this e ones you want or even hear you out. Just a waste of money don’t even waste your time.
I used to be a weekly customer to this nail salon but will never come back again. Horrible service by Gretal. Someone forgot to tell her that the customer is always right, that if YOU ARE paying for a service for YOUR nails you HAVE the right to request that YOUR nails be done how YOU like them not how the person doing them likes them. She does not like to be asked to make any type of edits, you can't ask her to file your nails a certain way or to take more skin off because she gets offended. I will never go back to a place that does not put the customer first. Nails should be a relaxing personal experience, not a stressful one.
sure. They are very nice I will not discredit that. However the quality of the lady’s acrylic is not even so-so it’s horrible!! If you are going here for mani pedi I would recommend but a full set take your money elsewhere, she not only globbed on polish so thick that it couldn’t even dry essentially leaving me to bump it, they’re not square they are oddly shaped and in the process of doing my nails she made me bleed twice !!
Horrible customer service. They I guess don't care to get new customers. New customers wait forever. I am never going back!!!
If you want a nice salon that is very clean and the atmosphere is great come to Million Dollar Nails at London Square. on the weekdays the offer you coffee with cookies and weekends beside coffee and cookies they offer wine. This salon by far is the best in Kendall.