I had traveled 400 miles away to pick my car up and called my salesman Roger 3 times to double and triple check the car for anything that might be wrong (ie: dents, scratches, missing parts...ect) and when I showed up the rear bumper was full of touch up paint and was re-painted. It looked 3 shades yellower compared to the rest of the "white" car. The trunk lining was missing an access panel so there is a big hole in the trunk leading the rear fender. The panel is $124 to replace and Roger wouldn't help me offset that cost even though he assured me "everything looked great"!!! He never even opened the trunk or moreover the rest of the car since the interior was FILTHY as well!!! I got home and burned through 6 microfiber rags cleaning the interior and leather seats, something that is SUPPOSED to be done prior to a customer picking up a new car. *** Their 50 pictures did not show these blemishes that is why I asked more then once for quality verification of the car ***.....Roger assured me all 3 times I called that there was nothing wrong with the car and it all looks good and is ready for pick up which turned out to be the complete opposite. Roger's attitude was also a turn off. He was a bit of a wise guy with short answers for you questions. The only saving grace for them was their other salesman Nick who was very friendly and had the right attitude. He sympathized and was accommodating to my requests unlike his counterpart who didn't seem to care.. Not a good experience at all. Talk to Nick if you are interested in one of their cars.
I just bought a 2008 Chevy Equinox. I've been looking for a while and came across Lombard Auto Exchange. I was skeptical because they are not associated with a "BIG" car Dealership. So I was a little concerned but quickly felt right at home. The entire experience couldn't have been more pleasant. From the start, our Salesman Roger was extremely low key, not pushy, informative, warm & friendly. While I was ready to "DO BATTLE" I never had to get defensive at all. They even let me take the car to my mechanic to check it out, so we did and we ended up buying the car. The closing process took all of about I/2 hour as well. The last time we bought a "NEW" car we were at the dealership for nearly 5 hours! NO High pressure to buy an extended warranty plan, special wax, seat conditioner or Satellite Radio package. Just test drive, negotiate and drive out. They really offer good, fair pricing on their vehicles as I found out after running around to four other dealerships. Over all a 5-Star Great Experience. What a relief! I will purchase another car here the next time we need one and you should too! KS/RS
We recently bought a 2012 Dodge Grand Caravan Crew and have been extremely happy. Easy transaction and helpful staff. Would buy from them again in the future!CB