First off let me say that I like shopping at Publix, just not this particular one so much anymore, but more on that later. Although most people say this store is more expensive than bigger grocery retailers such as Kroger or Walmart, if you buy stuff that is BOGO (either one for half off or two for the price of one) and use digital coupons or the paper ones at the front of the store, you can get things for much cheaper than you can anywhere else. The sales alone are reason enough to shop here, but along with the good prices the staff and atmosphere here are usually pretty nice as well even though this location has more rude employees than a typical Publix. The reason I gave this location such a low rating is that I have spent hundreds of dollars here over the past couple of years and I recently had an incident where the employees were incredibly rude to me. I return stuff here, but according to the Publix satisfaction guarantee sign behind every Publix customer service counter you are allowed to return anything if you are not happy with it for a refund. Well, according to this location I return things too often and was angrily demonized and told that I cannot return items to this location again.I understand that an open return policy can hurt profits, however you have one and being rude to customers and ganging up on them when their purchases far outweigh their returns is not the way you should treat them, especially not loyal ones. Maybe the customer service team was having a bad day when I went in, maybe they hate their jobs, or maybe the only satisfaction they derive from them is telling off customers who hurt their bottom line, but regardless I am hesitant to support this store in the future. If you're a good little customer who buys things with high profits margins at full price I'm sure you're welcome here, but if you use the store's policies and sales to your advantage in order to get the best possible deals you're likely not very wanted here.