Underwood's Towing, Inc.
106 Chapman Rd, Lizella, GA 31052
|Mon - Sun:|
Fax Number: (478) 935-3780
They weren't even towing my car and still inflicted damage to it! While towing 2 vans out of a parking lot, my car was pushed about 3-6ft from its parked position. NO information was left by the driver in regards to fixing the damage nor were any attempts to find the owner of the vehicle made- I know, I watched him. After filing a police report I called the company at 10:30 the next morning to tell them what happened, the man that I spoke to said that they would have someone look at the car- this was a courtesy to them & shouldn't have been an inconvenience to me. By 6:30 nobody had shown up. I called again asking to speak to the supervisor- the man that answered said okay. Assuming he was the supervisor, I told him what happened & that they needed to take care of it, he argued with me. I informed him that I had already taken pictures of my car & that I would email them to him, upon which he gave me the WRONG email address. There are better people out there, call them, not Underwood's.
ABSOLUTELY AWFUL!!!!!! I am from out of town and had an accident off the Interstate. They arrived one minute after police arrived & hooked up my car & the other lady's car without asking, just assuming. My car was still DRIVEABLE but they wanted to make money & bill my insurance. After I told them no thank you, I will drive it 500 feet to the nearest hotel. They were upset with this & when I went to talk to the police they hooked it up AGAIN! I confronted them asking why & they said the police told them to. So I went up to the Police Officer & asked him if that was true & he said no, he had never told underwood's towing to tow me & told them to leave my car alone. (I later found out that this was the OWNER!!) So they finally did. After being in an already vulnerable situation having an accident in a strange city in the rain being a young woman from out of town they felt like vultures & I was their prey. They couldn't even respect my wishes to not touch my car. I like working with people who are respectful & helpful. I ended up using Don's Towing & they were the absolute Best!! They even drove me to my rental company & called me to make sure I got home ok! Thats who I would give my $ to any day of the week! NOT Underwood's towing!!