Leon's Flooring did out basement floor back in December. The installation manager was very competitive with the price of labor and material compared to other companies with quoted with. They told us the installation would take 5 days, but they finished one day early. Aymee the secretary was very helpful and made sure to call us every day for status update on the job. Overall we were very pleased with their service.
Great company to deal with, Will definitely use them again.Mike and brian both came to our house, showed us at least 20 different samples of carpet, stayed with us for at least 3 hours until my wife chose the carpet she likes. Paid a deposit and 4 days later, carpet was installed. We love it. Thank you Mike and Brian
Right from the start this experience was HORRIBLE!!!!! Do noT do business with this company. I went through Home Depot hoping they had a reputable installer but was greatly dissapointed. I wish I would have seen these reviews before I ordered my flooring because it would have saved me a lot of grief! STAY CLEAR OF ULTIMATE INSTALLATION IN LIVONIA, MI.
I purchased flooring from Abbey Flooring and worked with Debbie and Steve and it was a great experience overall! The installation was smooth sailing....I would go back to them for other floor purchases.
Absolutely horrible! Get your own installer these people are the worst! Save your money and your sanity! I could go on and on on the runaround, unprofessional attitudes, scheduling appts and then never showing up, not calling...etc... Save yourself and use a different contractor. They shouldn't even be in business!
Needed to have some carpet put in asap being in a new home, no carpet at all. I called Leon's Flooring hoping we could get a quick installation, we did and the installers were very professional, friendly and did a fantastic job!! I was amazed how fast from the time I called to inquire to the day of installation! Will definitely keep them in mind for future flooring and highly recommend them to my friends!
After the owner of J&R Flooring contacted us to give a review we was surprised to read the negative comments made against this company. We have had J&R Flooring do hardwood floor installations involving 3/4's of our home and also bedroom carpeting. We were very satisfied with price,quality, and installation. This was not laminate hardwood. This was the real deal. They did an excellent job in a timely manner and I would recommend them. It is a shamed how one bad apple can spoil the whole bushel. We would do business with J&R Flooring again.
As soon as upper management became aware of the below described incident The person who was assigned this project has been fired. We do not in anyway condone this type of negative behavior. As we all know there is also two sides to every story. J & R Flooring has been in business for over 30 years and we have put in requests to many satisfied customers seeking positive reviews in order to let the public know that we are a very reputable family owned and operated company. We here at J & R Flooring pride ourselves on having supreme customer service skills and make any and all attempts to insure that all of our customers remain completely satisfied with each and every Flooring project that we complete.Sincerely Jerry Dillard Owner and Operator
After these people canceled our original install date based on what we later find out is a lie...a 1.5 day job turned into a 3 day job...and I was sexually harassed constantly by their installer! It got to the point where we called the company and they sent out someone to babysit him but it still didn't stop him. We were assured after day 2 that he would be fired...guess who showed up the morning of day 3?!? I called the company and told them to drop off the molding and I'd finish it myself because he wasn't getting back in my home. We were again ASSURED he had been fired by the owner.Before we knew better we had suggested the company to a friend. After they AGAIN canceled on the day of her install date guess who shows up to do the job...the CREEPY CARPENTER!Do not trust this company or their installers around women or children! Absolutely appalling that they let this guy continue to work for them after knowing he harassed someone! Oh and BRIAN who reviewed on here WAS THE BABYSITTER they sent over! He heard the comments first hand!!!
our experience with Ultimate was HORRIBLE. Home Depot contracts with them for installation and talk about the run around! We were scheduled for a two day installation and the first installer arrived, late, and took a look at the floor and told us that there was no way to install the floor as there were too many structural issues. We paid for extra labor and leveler knowing that some work would be needed. The installer recommended we hire a carpenter to sand and fix, so I did that very same day with the impression that the installers would come back. When I called to say that I handled the situation, their installer said that a carpenter is not a floor guy and he would not come back because he did not want to "lose another day of work." When I called ultimate, and Home Depot, to ask why no one would be coming, Ultimate agreed to send an area manager to look at the floor. This manager arrived four days later and agreed that the floor could be put in, they just didn't know when. I expressed the need to have the floor in as soon as possible, especially since I had already been scheduled. The manager said he would call me back that same afternoon. Not only did he not call back, but when I did manage to get a hold of him, he stated the soonest he could get me scheduled was two weeks. This is, unfortunately, a very brief recounting of what has been a week's nightmare. Frankly, Ultimate really didn't seem to care, nor did they even apologize for the rudeness of the first installer, the wait, or the headache. As long as Home Depot continues to contract with this unorganized, rude, inept company, I will not be shopping with them!