Over the Cinco De Mayo weekend 2014 we reserved the bounce house castle for my sons 3rd birthday! It was so great! The quality of the bounce house was fantastic, the husband wife who own the company stayed in contact with me. They set it up quickly & came to get it when they said they would! I couldn't ask for a better experience! I will most definitely be using this company for all my party rental needs! I'm so surprised by the negative feedback everyone that recommended these guys had nothing but good things to say!!! Thank you Bounce Away!!
Livonia, MI 48154
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
DON'T TRUST THEM. After making an advance reservation with Krista (the wife/owner), I sent an email ten days before the graduation party asking if the tent could go on the driveway rather than yard. I got the reply "no problem-- will call to confirm" from Frank (the husband/owner). I did not hear anything else until I called the day of delivery, and was told by a woman on the phone that the tent/tables/chairs/bounce house package would arrive that evening. About an hour later, Frank left an extrememly rude message on my cell demanding to know who I spoke to, since he apparently had no record of my reservation and not even a chair to offer me. This is the last I heard from this company. I even forwarded him the email FROM HIM, along with a request for confirmation that I now needed scramble to put together a party within one day. Not once has anyone from this company returned any of my calls. NO apology, no help, no response at all. I recommend ALL INCLUSIVE INFLATABLES AND PARTY RENTALS in Sterling Heights. Lucky for me they had a cancellation on a tent only and Julie scrambled to find tables and chairs, all the while keeping updated on her progress. INFLATABLE PLAYSPACES in Royal Oak provided the last minute bouncy house. Excellent service!