29855 Schoolcraft Rd, Livonia, MI 48150
Terrible terrible service. I live in a apartment complex and they chose to just put the sticker on the complex door with out ringing the bell. Apparently I wasn't available even though I was home expecting it. What a waste of $4 expedited shipping. Called customer service and she offered for me to pick it up the next day. completely disregarding that I needed it TODAY and maybe that's why I paid to expedite it. Pure laziness. FYI this is the 3rd time this has happened. I will only use USPS now.
Horrible service. I got a call from an angry lady telling me that I they can't locate my package. When I asked her do you know if the package is in the facility or on a truck she got angrier and said even if I find it in the facility I will not call you, you have to wait until tomorrow. When I said I will complain to corporate about her behavior she hung up in my face. Horrible horrible service.
I paid for 3 day shipping so that I would receive a package on a Friday. The delivery driver forgot to bring my package with him in the morning. I now have to wait until Monday for my items even though I paid for expedited delivery. Customer service said they can do nothing to get my package to me this weekend, I can't even go pick it up. That's completely unacceptable. If a driver forgets a package, they need to go back for it. I fully expect a refund on shipping fees.
Pony Express? Of my most recent five deliveries three were delivered to my neighbor and I'm still waiting for the Urgent "Next Day Air" delivery from last month.
If I needed a life saving organ transplant overnight; I would take my chances with ANYONE other than UPS.
Poor service. Driver came to a backdoor where it states that all deliveries go around front. Comes back a second time to the same back door but this time goes around front but ONLY puts a sticker on door and does not open door and come in. Theres a sign right at door that says OPEN. But now i have to go pick up. Poor service.