36635 Plymouth Rd, Livonia, MI 48150
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I had a birthday party for my 7 year old son. It was at riverside arena here on Plymouth rd. I have got to say, it was the worst experience I have ever had in a business. First off, when I scheduled the party over the phone the owner sounded a bit funny and he said "sorry I had a bit too much nyquil" so that was red flag number one. Anyways, on the phone he told me that I would have 15 minutes before the party to come set up. I get there at 1:45 on the dot, I come in with my son and somebody at the front desk told us to go in. I walked in the door and owner starts screaming at me to get out. In which I replied "you told me to come 15 minutes early to set up" he then denies ever saying this. At this point I'm clearly upset, my son who has autism was really thrown off by him screaming at me and that completely ruined his birthday party. So we go back out as he screamed to us like we're criminals or something. We go through everything like he wants us to because at this point I'm just trying to cheer up my son. We go to our table and now I'm very mad because he told me that we would have a big table for presents and other things. We got 2 booths. Staff said he treats a lot of customers and staff like this. They said hes going through Divorce. Divorce or not you do not treat paying customers like that. I decided to try and talk to the owner to maybe get an apology or payment back or something. An employee opened the office door for me and the owner told me to come in and very calmly I said that I would feel more comfortable if he stepped out of the office to talk because I felt threatened. He said and I quote "Well if you're not gonna come in then get the f*** out". We then got into a screaming argument with him just trying to escort me out of the building and calling the cops. No threats were made, I wasn't screaming until he did. He didn't want to hear how horrible he runs his business and forced me out of the door because of it. How dare he ruin my childs birthday!
Never in my life have we been treated so bad by an OWNER of a business. The staff are not trained to Handel emergency situations properly my mother fell and hit her head prety good(due to a bad floor and skates) one of the lady's wanted her to stand up and get off the floor. We wanted to know if there would be a accident report and the owner he opened the door to his office (didn't even come out) and extremely rudely said the law is posted on the wall over there and went back in his office.
Been coming here since I was a kid and now we bring at less 13 in a group of kids to skate and when I ask to buy cup for the kids to drink water out they said no. Wth is wrong with paying for a small cup ?....
It was not my choice to give them one star but u can't submit unless you do. (BS) ZERO 000
Had my sons 10th birthday party here, BIG MISTAKE. For starters, the wrong date was booked. Thankfully I called the day before to confirm, yet unfortunately I would have had a better time at another roller rink if they couldn't accommodate us. 2nd, the party was booked for 2pm, opening time. DO NOT ARRIVE EARLY. They WILL NOT let you in the door to set anything up and make everyone wait outside....including any other parties booked for the day. 3rd, DO NOT BRING BALLOONS. They confiscate the balloons at the door because they claim the balloons get sucked into their exhaust system. Would have been nice if they told us that before we spent the wasted money on balloons. 4th, DO NOT let the staff take your cake. You can tell them to not tip it, bang it whatever, but they throw it around like it is nothing and your cake will be destroyed before the candles are in place. 5th, in my case I paid for 15 kids (around $200), and had about 20 adults (grandparents, aunts, uncles, parents, etc.) They provide you with only 2 booths that sit a maximum of 4 kids each. 6th, the area they give you for the booths becomes a runway for roller skaters falling and bumping into everything/everyone. NO STAFF direction. 7th, there is a separate AREA for the kids you paid for to eat their 1 piece of pizza and non-refillable beverage. But wait, they are only given 25 minutes to consume their pizza, drink their beverage, then sing happy birthday and eat cake. In this area, there is NO room for the other adults who attended the event to celebrate their son, grandson, nephew, etc birthday. Plus this was not advised to us before nor during the birthday party! It was an utter kerfuffle. When trying to clear things up, the "party planner" was very rude and walked away when trying to talk to him. The staff was severely UNDERSTAFFED and very RUDE!. After the candles are blown out, the adult party attendees go back to the small booths in first area to hopefully enjoy some smashed cake. NOT. They DO NOT allow cake in the birthday party area. So no room anywhere for them to eat cake. No shocker seeing how the owner made it a point to stress that "attendees" pay nothing and basically take up space. Moving on. 7th, the cost per kid in the birthday party is $13 each. That is a NON REFUNDABLE charge for 1 piece of pizza, 3 supplied helium balloons, 1 non-refillable beverage, rental skates (whether they need them or not) 1 napkin and one plate. COMPLETE WASTE OF MONEY. 8th, DO NOT bother ordering food/beverages for the adults. The pizza is disgusting. The cheese looked and tasted like fondu. $15 for a large pizza that wasn't even worth the digestion. Then you ask for a pitcher of pop/beverage. NOPE, pitchers are NOT allowed in the party table areas. They supply you with 5 cups of pop as a substitute, yet for the same price as a pitcher. So 2 pitchers (10 cups) of pop and 3 pizzas will cost you $60. WASTE!!
DO NOT WASTE your money here for a birthday celebration. I WILL NEVER RECOMMEND NOR ATTEND EVER AGAIN, unless new management takes it over
Terrible business. Staff/Management is very un professional. The staff does not cater to their employees. The staff is often caught using vulgar language towards other customers and employees during hours of operation. Been a skater for 2 years here now, professional. Would not recommend.
I attended a &quot;matinee&quot; session as they called them at Riverside arena and must say I was not very impressed with anything about it. I attended a few skate nights in the past a few years ago and had a much better experience. I am not sure if there has been a change in management or ownership since the 3 or 4 years ago but there is something very different about this experience. First off they were playing some rather innapropriate music and the punk kid they called a dj was less than courteous with playing ANY requests as we watching him deal with customers he was rather rude with. The skate guards were seldom found on the skating floor and usually socializing elsewhere. I think there was some very young punk in charge but otherwise none to be found. Then to top it all off at the end of the skate as we were exiting we overheard a man proffessing himself the owner screaming at a customer who had a complaint he brought to his attention. I will NOT be recommending this place to anyone in the future. Very nicely maintaned facility but very poorly ran.