12700 Merriman Rd, Livonia, MI 48150
|Mon - Fri:|
|Sat - Sun:|
Phone: (734) 266-2000
Primary Phone: (734) 266-2000
Fax: (734) 422-3225
TollFree: (800) 442-9646
TollFree: (866) 858-9056
Marygrove Awning Co.
Womc-Mary Grove Awning
Price Range : Average
Services: Door Repair
Completely incompetent. Top to bottom, the staff does not communicate and does not know what they are doing. The office lost the first quote and had to send a second person to the house. Two different people had to come out to measure for the awning. They missed the appointment, with no call, for the first installation date. The second installation date the crew arrived and said they did not have the right ladders. The third installation date, the crew arrived and said they had the wrong shims and had to order different ones. The fourth installation date the crew hung the awning, but said the office would be sending an electrician to wire it the following week. When no call came, we called the office who said they did not have us on the list as needing an electrician. Totally disorganized office.
One of my family members has recently bought a Marygrove Awning and they have received so many compliments. I have not heard one negative comment. I decided to buy one for our family and they are very easy to use and a great value! Also, the people are very friendly to work with! Marygrove Awning went above and beyond my expectations. I plan on going back to Marygrove Awning for services in the future.
10/04/2010Provided by Citysearch -
Marygrove Awnings was nothing but helpful during my quest for a retractable awning addition to my home. Within 24 hours of the initial phone call, they gave me a free in-home estimate! Their prices are competitive and affordable, and their selection is extensive. Marygrove went above and beyond to install my awning quickly and professionally, offering wonderful customer service along every step of the way. I highly recommend Marygrove to anyone and everyone interested in purchasing an awning as an addition to their home or business!
05/05/2010Provided by Citysearch -
I would recommend Marygrove awnings to anyone, in all my experiences with them, they have been nothing but helpful, nice, and offering great products.Iv had my retractable awning from them for 5 years so far and did have one tear in the fabric once (my own doing, im clumsy), called them up, that day someone came over removed it fixed the problem, and put my awning back up the next day.
Marygrove is truely great.
05/14/2008Provided by Citysearch -
I purchased a Marygrove awning a few years back. I had to have my motorized awning serviced after it was installed. I had had some friends over for dinner right after I got it and showed them my awning and as the awning was opening up one of the supporting brackets/arms came completely loose, causing the awning to drop significantly on one side with no support. During the repair call, the motor overheated from the repeated opening/closing cycling during testing causing the service man to wait about 30 mins for it to work again. Then during testing it overheated again, and again. We finally got it all straightened out and it worked fine. I sent Mr. Falahee a personal note explaining what had happened. I never heard from him.
I purchased my awning with the optional 4 ft screen that unfolds at the awning edge, a nice feature for glaring late afternoon sun. This spring, the four velcro straps that hold it in place when rolled up started to wear out. The velcro is worn out and no longer has the holding power so on some days I'll come ome from work to find the screen unrolled in the down position. I placed a call to Marygrove, left a message on their ""service"" line inquiring about options to fix it and whether or not it's covered by a warranty. Days have passed and no one has bothered to return my call. For the money I spent on my awning, a return phone call would be nice.
I think the concept of a motorized retractable awning is great. If I had it to do over again I'd purchase it again, but not from Marygrove Awning.