19268 Middlebelt Rd, Livonia, MI 48152
Taylor: (734) 287-9150
Specialties: Wiring, Adjustments, Four Wheel Drives, 4wd, Alignments, Engines, Sport Utility, Batteries, Hydraulic Systems, A C, 4x4s, Radiators, Alternators, Transmissions, Suvs, Cooling, Maintenance, 4 Wheel Drives, Motors, Tires, Air Filters, Wheels, Air Conditioning, Shoes, Alignment
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upon arrival in Detroit,
after a 24hr drive from South Dakota, my 01 Honda Civic began to overheat.
i took it to the nearest repair shop Sat afternoon & waited for the bad news.
Monday i was told i needed a water pump & timing belt
(although the timing belt was new)
i agreed to let them do the work.
i was told it would be completed Monday.
i took a cab to my new job Monday, $78 roundtrip :(
i went to the shop Monday evening, my car was not ready & they said "we'll call you"
Tuesday i rented a car.
The shop said they didnt have the proper tools & it would be another day or two.
i wondered why they didnt tell me on Monday they didnt have the tools to fix a water pump?
After checking around other shops i found their price to be over market by approx $200.
I asked if i could pick up the car & have it repaired elsewhere, but they said it was all taken apart & unable to move.
Thursday i called for an update & they told me it "might" be done tomorrow.
"this happens sometimes"
SO, after waiting nearly a wk,
i got my car back, for $200 over the going rate.
when i asked about honoring competitor prices, i was told NO.
if i didnt pay their price i could go to court & they would keep my car.
all in all i feel i was mislead.
lied to. & taken advantage of.
i am new to the area & i wanted others to beware of these dishonest mechanics.
*also, i called Firestone district office to file a complaint, & was informed this shop is NOT an official Firestone repair shop.