Brashear Towers Senior Citizen Housing
17841 N Laurel Park Dr, Livonia, MI 48152
(734) 591-6622Add Hours
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Been living here about 10 years. The quality of life has dropped over time. Used to have excellent maint. crew of about 5 people. Repair requests were performed in a timely fashion with follow ups to make sure everything was OK. The grounds and parking lots were kept neat and clean. The common areas also kept clean. Only problem at first was an arrogant and dictatorial manager. She was replaced after a couple of years. New management was OK until a couple of years ago. The maint. staff has been gradually been cut to one person as of now. He is over-worked. Housekeeping is farmed out to a small crew, sometimes one person spending all day vacumming the hallways and dusting - which is haphazard and sloppy. Hallway windows go for weeks before getting cleaned. The 1st floor common area restrooms used to open 24/7 for the convenience of the residents and visitors who's needs were urgent. Now and for a few years the restrooms are locked 24/7 except for the key in the office if one can wait that long, which is available only during office hours. New 1st floor hallways and lobby carpet was installed last year. Took a week or more to install. Only after it was finished did management realize that the patterns didn't match up between the lobby and the two adjacent hallways. The lobby carpet had to be pulled up and re-done at what expense?
My mother lives here she LOVES it. She loves her apartment her friends the manager Rebecca and Tony.( I am not sure of his title.) Trying to make the elderly comfortable and happy cannot be an easy task. Her apartment is cozy as she calls it. I cannot speak about repairs or complaints by others but my mothers have always been taken care of immediately and most of all with kindness. The staff here is always so pleasant and helpful I cannot understand any complaint.
The previous review is absolutely true! A person can walk down any hall and smell the smoke coming out of the apartments and this is on the no smoking floors. The building manager has no respect for the citizens that live there and treats them like second class citizens. No socializing in the common areas of a senior housing complex is archaic. Repairs are not done in the proper manner and the occupants must wait several days or weeks to have their complaints addressed. Duck tape does not fix a window that needs repair, garbage disposal problems are fixed by an amateur, ceilings that are crumbling are not repaired, the list goes on and on. The wonderful seniors that live in this building are being abused and the woman in charge has an egocentric approach to the problems at Brashear Towers.
Brashear Towers needs new management so that seniors can spend their last years enjoying life. More activities should be allowed and seniors should be encouraged to visit with one another on a regular basis without fear of being reprimanded.
As the new (as of March 2010) Building Manager at Brashear Tower, I felt compelled to respond to the negative reviews posted here. Since I wasn't present during the time these reviews were written, I cannot objectively attest to the accuracy/inaccuracy of any of the statements that have been made. What I can attest to is that I, (along with my assistant Rebecca, also new to Brashear Tower as of late February 2010)am committed to doing the best we can to provide clean, safe, and comfortable living accomodations to all our residents. We also understand that each resident deserves to be treated with respect, and that their families need to have the peace of mind that Mom, Dad, Grandma or Grandpa are happy and enjoying life in a welcoming environment that helps foster their continued independence. I'd also like to directly address a few items spoken of in the negative reviews: 1)We encourage our residents to organize social gatherings, and everyone is free to congregate and visit with each other in the common areas as they see fit. 2) We do our utmost to respond to maintenance items in a timely, professional manner, and utilize outside contractors if the scope of a problem goes beyond the expertise of our maintenance crew. 3) Brashear Tower is a 100% smoke-free building, and anyone discovered attempting to circumvent this rule is dealt with accordingly to ensure the comfort and well-being of all residents. To anyone who is searching for Independent Elderly Housing and is skeptical about Brashear Tower after reading the two reviews, I would like to make a request: Please come visit us, and form your own opinion. We would be happy to show you an example apartment, the common areas, and some of the things that Brashear Tower has to offer. Whether or not you or your loved one ends up deciding to live here, I'm confident that you will leave Brashear Tower with a positive impression. Sincerely, Tony B. Building Manager William Brashear Tower