Right from the start this experience was HORRIBLE!!!!! Do noT do business with this company. I went through Home Depot hoping they had a reputable installer but was greatly dissapointed. I wish I would have seen these reviews before I ordered my flooring because it would have saved me a lot of grief! STAY CLEAR OF ULTIMATE INSTALLATION IN LIVONIA, MI.
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I purchased flooring from Abbey Flooring and worked with Debbie and Steve and it was a great experience overall! The installation was smooth sailing....I would go back to them for other floor purchases.
Absolutely horrible! Get your own installer these people are the worst! Save your money and your sanity! I could go on and on on the runaround, unprofessional attitudes, scheduling appts and then never showing up, not calling...etc... Save yourself and use a different contractor. They shouldn't even be in business!
Horrible company to deal with. I was quoted for a cleaning and putting in padding. They missed their first appointment, were late to their second appointment and for the third. The second appointment was for the cleaning and the third was for the installation of padding. They guy tried to charge me more than what I had already paid for previously for the whole deal. When I showed him the receipt he said fine. He put in a new pad and it was the wrong size! You can clearly see the step down from where the new pad meets the old pad and when I mentioned this, the guys said: "You know what?! Don't pay me! Goodbye!" He literally took off, didn't finish putting down the carpet and just left. Even worse, when I called their offices, whoever answered had the audacity to yell at me for "not paying his guy". The man on the phone would not let me even finish my sentence to clarify what had happened. Now i'm out all this money and STILL need to call another company to come put in the proper sized padding. What a horrible company. Do not do business with them.
After the owner of J&R Flooring contacted us to give a review we was surprised to read the negative comments made against this company. We have had J&R Flooring do hardwood floor installations involving 3/4's of our home and also bedroom carpeting. We were very satisfied with price,quality, and installation. This was not laminate hardwood. This was the real deal. They did an excellent job in a timely manner and I would recommend them. It is a shamed how one bad apple can spoil the whole bushel. We would do business with J&R Flooring again.
As soon as upper management became aware of the below described incident The person who was assigned this project has been fired. We do not in anyway condone this type of negative behavior. As we all know there is also two sides to every story. J & R Flooring has been in business for over 30 years and we have put in requests to many satisfied customers seeking positive reviews in order to let the public know that we are a very reputable family owned and operated company. We here at J & R Flooring pride ourselves on having supreme customer service skills and make any and all attempts to insure that all of our customers remain completely satisfied with each and every Flooring project that we complete.Sincerely Jerry Dillard Owner and Operator
After these people canceled our original install date based on what we later find out is a lie...a 1.5 day job turned into a 3 day job...and I was sexually harassed constantly by their installer! It got to the point where we called the company and they sent out someone to babysit him but it still didn't stop him. We were assured after day 2 that he would be fired...guess who showed up the morning of day 3?!? I called the company and told them to drop off the molding and I'd finish it myself because he wasn't getting back in my home. We were again ASSURED he had been fired by the owner.Before we knew better we had suggested the company to a friend. After they AGAIN canceled on the day of her install date guess who shows up to do the job...the CREEPY CARPENTER!Do not trust this company or their installers around women or children! Absolutely appalling that they let this guy continue to work for them after knowing he harassed someone! Oh and BRIAN who reviewed on here WAS THE BABYSITTER they sent over! He heard the comments first hand!!!
our experience with Ultimate was HORRIBLE. Home Depot contracts with them for installation and talk about the run around! We were scheduled for a two day installation and the first installer arrived, late, and took a look at the floor and told us that there was no way to install the floor as there were too many structural issues. We paid for extra labor and leveler knowing that some work would be needed. The installer recommended we hire a carpenter to sand and fix, so I did that very same day with the impression that the installers would come back. When I called to say that I handled the situation, their installer said that a carpenter is not a floor guy and he would not come back because he did not want to "lose another day of work." When I called ultimate, and Home Depot, to ask why no one would be coming, Ultimate agreed to send an area manager to look at the floor. This manager arrived four days later and agreed that the floor could be put in, they just didn't know when. I expressed the need to have the floor in as soon as possible, especially since I had already been scheduled. The manager said he would call me back that same afternoon. Not only did he not call back, but when I did manage to get a hold of him, he stated the soonest he could get me scheduled was two weeks. This is, unfortunately, a very brief recounting of what has been a week's nightmare. Frankly, Ultimate really didn't seem to care, nor did they even apologize for the rudeness of the first installer, the wait, or the headache. As long as Home Depot continues to contract with this unorganized, rude, inept company, I will not be shopping with them!
I was disappointed about how the Abbey's salesman handled my case. A 1-week job lasted over 1 month, and still not done today. It was first was paused due to material shortage, then later due to poor workmanship. I ordered hard wood flooring, but the nosing was substituted with another species of wood, and the first step riser was substituted with a thin veneer! It was bubbly and squeaky when I put my finger on it. When I showed the salesman, he said "don't touch it." Really? In middle of the month, I called the salesman, requesting to move my furniture back and at least to reset my toilet. The appointment was scheduled but only furniture was moved. They claimed that they don't have material to reset the toilet. During the 3rd week I called the installer, he gave me an evening time to reset the toilet. However, on that day he did not show up or call... My toilet was reset after a month, finally! Furthermore, the stair rails were damaged during the installation, one side showed chips and holes and gaps, the other side was unstable and squeaky. When I pointed them out to the salesman, he said because my stair was old (less than 30 years), and that it was what he expected. He also said that his people are "not going to spend 5 days to fix the rail". His unprofessional attitude was beyond my belief. I requested the first riser to be done with the same hard wood as stated in contract, or use custom-made engineered wood with reasonable discount, he told me "No, that's too expensive. You wanted the cheap way. We can somehow bend a half inch engineered wood and get the job done that way." Maybe you can tell me, is a 5-digit payment to Abbey a cheap order? Is this how they treat their customers? I was told to talk to the store owner to revolve this. I'm awaiting their response and will give update.
Workers were very nice prompt and gentle!! service was awesome!! I will be definitely use them again :)
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.