Disappointing. This cleaners stretched out my favorite sweater & shirt & wouldn’t accept responsibility. When I told the owner, Frank (he refused to give me his last name) he accused me of lying, got very upset and refused to even listen to me. I even brought in a similar sized sweater as proof that they’d stretched it out but he & his female assistant acted as if I was crazy. They told me if I didn’t like their service to simply not come back.
There is an older lady that works in the evening and she is absolutely crazy, mean, and nasty. I am amazed every time I go in there that she is still there. BEWARE crazy woman at the counter.
Young (the owner), is the nicest and friendliest lady at the counter. She listens to your clothing concerns and tries to address how she can help very specifically. If she can't fulfill your request, she tells you upfront and tries her best to attain the rest. There's been some tough stains that I had on my favorite shirts and she wasn't sure if she could remove them, but luckily they did! I was so happy that my unknown stains were removed and my shirt looked new again! Also, I get everything hemmed and tailored by her - her attention to detail on every garment is stunning. She's also super understandable for rush orders too! She will definitely work with you as long as you work with her!
DO NOT USE THIS PLACE!!! They used to do good work! But their quality of work has diminshed a lot! They recently ruined a shirt of mine, and when I talked to the owner a lady (usually works the front counter), she said we cannot do anything. The shirt looked worse than when I dropped it off. I asked kindly to have it cleaned once again, and she said its not going to help. I do not appreciate the way they treat their customers, and will not return. If you value your clothing find another place to give your laundry/dry cleaning
Horrible people and workers. They have location in Livonia and south canton that I know off. They lie to customers. They ruined my shirts on 2 separate times and they are not sorry at all instead blaming me. Manager, owner do not like to explain or talk and ignore your calls. Avoid this place at all cost. Never use them if you care about your clothes. I wish I could give them 0 stars.
Worst dry cleaners I have ever been to. They wore a hole in my wool jacket, fused the fabric together (and then denied that they had an iron or anything on site that was hot and could possibly fuse the fabric), yelled at me when I complained, and denied a refund. I would avoid at all costs. Staff is rude and unprofessional.