My experience with this Enterprise was/is horrible. First rental I was in, a 2017 Ram, THEY SOLD and I had to swap out. Got a truck to big and returned it. I gave them the Ram on full and she gave me the F250 just under the half tank mark with E85 (which burns out quicker) and then told me of their policy to fill it up half way, DESPITE ME GIVING THEM A TANK FULL! This happened numerous times. The 2nd swap was a 2018 Ram that had radio & lock issues, so I returned IT. Received a 2017 Ram with irremovable paint, door dinks, scratches, rusted truck bed, with trash in the glove compartment and middle console, and even though they tried to detail it, it smelled like cigarettes. It was not detailed.. and at that time they told me it was my 4th exchange & as policy (and their computer wont do it) I had to wait until the contract was up to swap again... I was stuck with this nasty truck that I didn't choose because the contract was already drawn up when I got their. I told corporate because that was unacceptable. They then canceled my old reservation for a new one, and gave me another truck. They assured me the gas wasn't going to be an issue, which wasn't the case AGAIN because I turned the nasty Ram in on FULL and the SAME female employee gave me gas in the replacement on just underneath half tank, despite my complaint and his assurance. The replacement still does not fit in parking garage & I'm waiting on a call for something else. Needless to say, I am disappointed in Enterprise because of the hassle I am enduring. They should explain their gas policy in the beginning and accommodate the gas levels they receive their vehicle on before sending it back out, because I am tired of filling up their gas tanks and getting a half of a tank in return. The vehicles should never be that nasty. I give one star only for the guy that seems to really be working hard to get me in a vehicle, but the rest deserves a 0 because my experience is becoming a never ending nightmare.
Appreciate the staff and their service. They call to let you know of any changes and to make sure your rental car is good.
Much better than the sour service and pricing that Avis down the street from them tried to provide me with at a $175 rate without a coupon with a compact car. Then with my Groupon coupon for Enterprise even received the Jeep Compass for an additional day at $54.01! ... bigger car, a lot less money... I'll definetely be back!