***Posting for a friend who's been a member for 2 years and never had any issues with anyone. His membership was revoked after a newer staff member was a jerk to him at the desk- he was outside in the parking lot and gave him a finger jester.( this was 3 months ago) The staff member decides to turn him In and his membership get taken away, he never was contacted by management to discuss anything, just a call to say you can't work out here anymore. There agreement states that they can revoke your membership for violating gym rules. What did he violate – he was outside on public property- maybe you should speak to a newer staff member about their attitude if the member has been there 2 years with no issues.
If you like broken toilets , broken sinks, broken door handles on changing rooms, warm fountain water, broken and old machines and terrible management this is the gym for you, they charge a yearly maintenance fee TWICE a year so be prepared for that even tho that fee just goes straight into the pockets of the owner and managers and then they spend it on chewing tobacco and go chew out back all day during their "work day" , some trainers are certified some aren't so be prepared to be approached and hassled to give your money up for a question mark of training, haven't updated anything in the gym since they opened, usually the TVs cable is out and u get to watch a black screen while on the treadmill but don't worry you have a great selection of Justin Bieber and Miley Cyrus to listen to while your getting your sweat on, so overall if that seems like your kinda gym I would definitely recommend it cause this gym sucks
I joined this fitness club on 9/11/13, but soon realized it isn't an ideal fit for full-time single working moms. My son can't wait for me in the seating area and there is no kid zone. Spoke to the manager about this issue and was told I would need to pay a $150 cancellation fee. I found the staff very pleasant up to this point. There seems to be little understanding and empathy for my situation. Overall impression I have been left with: This gym seems to be a great choice if you are a single woman without children or a married woman. Full-time working single parents - not so much.
This business is ran by a snob of an owner. I recently became unemployed and could not longer afford a membership with this Fitness 19 location. Another manager there placed my account on hold for a few months and then I was informed that If I was unable to continue my membership after the hold period, that my membership would be terminated at that time. Now I found out that I was misinformed and the Manager, Roland Duran is not willing to work with his customers and his community by not charging me for a second month. I would not recommend this location for the fact that they are terrible when it comes to customer service. Most places usually find a way to work with their customers instead of telling them no right off. Also, they will not give out their corporate number to anyone. I wonder why... (Yes I am aware they are a franchise but there is no franchise number to contact customer service.)