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Service technician for our HVAC repaur was fabulous. The call center as usual is HORRIBLE. They schedule repairs to wrong service addresses. On my TV repair, they gave me a window of 8 am to 1 pm. They said to call on scheduled day of repair at 7 am to get a more precise window. So, I did. They told me we were 2 nd on the technicians schedule so should be around 10 am. Never heard from them so I called at noon, 2 pm, and 4 pm and they finally told me they didn't have the part so we needed to re schedule. 90% of the time the people scheduling the repair appointments don't even speak English! Just very frustrating!!!! Over the past 20 years, I've never had problems with the technicians. Always the call center!!!!
My technician, Ivan, was wonderful! Although, the service dept sent the wrong part, Ivan pieced it together so that I could operate the machine temporarily until the correct part was shipped. Ivan was extremely kind and very professional. He went out of his way to try to obtain the correct part locally, but was unable to get it. He truly is a professional.
Phone: (973) 241-7036
Address: S Orange Ave & Walnut St, Livingston, NJ 07039