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Categories
Portable Storage Units, Recreational Vehicles & Campers-Storage, Self Storage

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M B.

07/26/2017

Overall
Service

I am impressed with the new manager. Kristina is a great asset to Storage Pro. She always greets tenants with a smile and warm welcoming words, myself included. I am at my unit nearly every day. Kristina is the third or fourth manager I have dealt with at Storage Pro. She is by far the best! It is my desire that she remains there as long as I have a unit at Storage Pro. She gives me a sense of security with her presence. And, the facility is a good deal cleaner now that she is there.

Another employee is also an asset, her name is Nan.

I'm am not pleased with the lack of security at qthe facility, however. It is frightening to see men climbing over the wall, some with bycicles. When I rented there I was reassured it was a secure storage facility, it is not!

Rudy G.

05/29/2017

Overall

I have a small storage at Storage Pro Valley Storage,I also have a 4x8 trailer with me alot.I was told I could park it on property now and again from time to time.Appearently there's a new mgr and the parking of my trailer isn't on file so Storage Pro Valley storage has my trailer towed away.No notice or note or any just common courtesy to there customers.My tools ect..are in my trailer ofcourse I had to get it out of the tow yard It cost me $150.I didn't even mention how unhelpful and unfriendly they were when I was inquiring the where abouts of my trailer.
I had 24 hr access as well but again no notification or letter noticing me of this changed.I spoke to there main office which also never got back to me nor did they do anything else for customer service.I just didn't think it was right is all.....

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