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Livermore Gardens Apartments in Livermore, CA!

Hours

Regular Hours

Extra Phones

Phone: (925) 271-7358

TollFree: (866) 747-7498

Categories
Apartments, Real Estate Rental Service, Apartment Finder & Rental Service, Furnished Apartments

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bmoves

05/08/2012

Provided by Citysearch - 
Overall
Worst Experience. Manager (2 thumbs down)

Initially, the rent was advertised as $1595 online. When we came in, she changed
it to $1620 a mo. Also, during this 1st visit, Andrea opened her window a
few times to yell at a group of young kids who were throwing a
football. At least 3-4x, she opened the window
yelling, ""NO!"" or ""DON'T!"" or ""STOP!"" She stated that they are not allowed to throw a ball and/or hang out
in a group in the yard like that. Whether she is enforcing the rules
or not, we find it unprofessional and just plain rude to be yelling at
kids like that out of the office window...especially w/ prospective
renters witnessing it all.

The next time we came in she says, ""Oh, I'm sorry, the rent is actually $25 more. Is that ok?"" It did raise another eyebrow again.
Also, a little boy (5 yrs old) was,
simply, standing on a skateboard right next to the mailboxes outside
of her office. For the next few minutes, we received 50% of her attention as her
discomfort and lack of patience increased. She says, ""That kid is not supposed to be doing that there"",
""that kid knows better than that,"" etc. Finally, she gets up &
shoos the kid away.

On the final day, we came in to finalize the paperwork
As she explains we get one covered parking, she offers another, additional, parking for $20 more a mo. After we decline the offer, she adds
that we are not allowed to park in any of the other open parking spots
and that if we had any additional cars, they would have to be parked
of the premises and/or in another area across the street. We were so surprised to get this important
information now (this late in the move-in process) because we had more
than 1 car (like most families do) & most or ALL other apartment
complexes allow you to park in the extra spots. We expressed to Andrea that this
was an issue for us because my girlfriend works swing & graveyard
shifts and comes home at different hours of the night. Additionally,
our son also drives and picks up the rest of the kids and we did not
feel comfortable having them park across the main street. As we
expressed this, she insisted in her rude, unsympathetic, way that she
told us. Fact of the matter is, during the initial walk thru, she only
said that they offer a second parking spot for $20 extra a month but
NEVER EVER said that we are not allow to park in the other free
parking spots. She DEFINITELY did not mention anything of the sort & DEFINITELY
did not make it clear. We, honestly, would not have wasted anytime
applying if this was the case. As I explained to Andrea that this was
a difficult decision for us, she kept saying, ""well, I offered you
guys an extra parking spot for $20."" I replied, ""Yes, you did offer
that but you did not make it clear AT ALL that we couldn't park in any
of the extra parking spots like most places."" Then she says all
irritated, ""weeell, if you're a resident, you're not a guest
riiiight?""... like we're dumb and that this should all be clear to
us already. Although the parking issue may have been something we
could have dealt with (especially since we already put
in our 30 day notice at our current apartment), we could not look past
her rude comments and unprofessional behaviour. As my girlfriend and
I looked at each other with a look of possible disinterest, Andrea
adds ""well, you guys don't have to live here."" Knowing that my
girlfriend was going to loose her cool, I requested a moment for us to
go outside and deliberate without Andrea around. As we deliberated
outside, we got a chance to speak with some of the people who lived
there & heard a few more stories about Andrea which aided in our
decision to opt out. When we went back into the office to tell her
about our decision, she tried to crack jokes but as we told her we
were not interested, she rudely said (in a voice like we wasted all of
her time), ""fine, and you don't get your $300 deposit back (which I
believe $200 was supposed

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