2266 Kitty Hawk Rd, Livermore, CA 94551
Phone: (925) 294-7700
TollFree: (866) 749-5388
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Remarkably horrible. If you are looking to buy a vehicle, many other choices out there. DO NOT BUY FROM THIS DEALERSHIP.
I bought a Cadillac Escalade from this dealership and I can tell you with all certainty that they sold me a car that they KNEW had problems.
I had to have the engine mount replaced after having the car for only 3 months. They would not cover the cost, so I paid $700+ for the repair. Now just 3 month later, I am having the same problem.
On top of this, they charged me $700 for a paint protection service that they never provided. I called several times, they never called to book the appointment to have the service. I requested my money back, and they refused to refund me.
I might need to seek an attorney but I felt that it was important to share my experience with potential buyers. You are better off drive 20 or 30 miles away to other dealerships if you have to because these guys could careless about you, they just want your money.
After I was able to get in touch with Pedram at Livermore Auto Group, my experience changed. Pedram listened to me vent my frustration, agreed to refund my paint protection without hesitation, and arranged for a rent a car while my vehicle was being fixed.
While the situation was less than desirable to start off a business relationship, Pedram did what should have been done in the first place. He took care of our situation and made it right. I can only hope that he can clean house, and set the course straight for new customers. But I have to give him credit, he lived up to his word and did everything that he promised.
I took my van for key replacement to this dealership and that was the biggest mistake I have ever made in my life. I had to wait all day long in the front lobby to get the key. Well, after waiting for four hours they told me their computer was down and could not tell when it will be up again. They close at 5:30pm and guess what? Right at 5:30pm they said now the key is ready. So the computer knew all along the key had to be made right at 5:30pm. All I can say is that these guys are complete idiots with absolutly not respect for anyone they whole time the guys were taking breaks and looking at their cell phone.
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