Firestone Complete Auto Care

This place is awesome. The staff is always friendly and willing to go the extra mile to help a customer. The first time I came into this Firestone, I was coming in for tires and to remedy the alignment on our vehicle.



Pete was the person who greeted me. He took special care and time to explain to me all of my options and he answered every single question I had. I knew I would come back simply because I felt as if my business mattered. I was treated with respect and courtesy.



I recently went back there because we accidentally bent the muffler backing out of a camping spot in the mountains. When I first walked in, I was greeted by Pete and 2 other gentlemen. I explained what the issue was and asked what type of muffler/exhaust services they offered. Unfortunately, this location does not offer any exhaust services. The young man behind the counter (Brandon) and the other gentleman (Steve) chimed in and offered to tie up the muffler with wire until I can get to another establishment to have it fixed. Both Brandon and Steve ran outside (mind you, this was earlier this week when the temperature was in the high 90s) to secure the muffler for me so that it did not drag on the road when I went over a bump. They came back in after taking a thorough look at the muffler. It was completely intact and they couldn't secure it without bending it.



Pete explained to me what the problem was while Brandon looked up the part that would most likely need to be replaced. They handed over all of the information I needed to make an educated decision. I sincerely appreciated all of their efforts.



This location seems to always have the right people working there. My husband and I will always return to this location for any future situations with our vehicle. They referred me to a few locations that offered the services I needed and explained what I needed ask for. I would definitely recommend this Firestone. They will always provide you with immaculate service and treat you as a valued person, not just as a customer.



Thank you to Pete, Brandon and Steve!! You guys are AWESOME!