The sales girl we asked for help was openly rude and acted like we were putting her out. She also told me ( the mother) that i was in her way. She jerked a dress from my older daughter’s hand. The last and final act of total disrespect was when she jerked the curtain open widely exposing my daughter, who was only in panties, to tell us to move changing rooms. Did not knock or say “ excuse me”...... jerked the curtain wide open. When told how disrespectful this was and asked to speak to manager or owner, she said “ you are to leave the store immediately, you are being disrespectful to military!”......ummm, what are you talking about? She told my older daughter if she had a problem with it, they could take care of it out back!!!!!! This whole experience was unnecessary and totally unacceptable. When my younger daughter finished getting dressed ( and crying)... we were informed the owner was in Dallas by the then smiling “salesperson”...... Never will I recommend this establishment to anyone. And will be more than happy to tell anyone who will listen how horrible an humiliating the whole “prom dress shopping” experience was.
Awesome experience. The staff is super friendly and so helpful. Our salesperson was extremely patient and so nice. Second dress we have purchased from this store with the same experience each time. Highly recommend
Wonderful experience every time I shop there. The staff and owner are always extremely helpful and so friendly. The selection is the best I have ever found no matter what time of the year I have always found exactly what I asked for! Highly recommended.
We had a great experience working with Hope's for our wedding!
I had a wedding dress dry cleaned and took it to them to put on consignment. I brought it in in the box from the cleaner and it was in pristine condition. It didn't sell but when I came to get it, it was black grimy filthy on the wedding dress and the veil. When I remarked on it she made it sound like it was my fault getting it caught in the car door. What???!!!! No one could have gotten it this dirty with their shoes, it was terribly mishandled or their dressing room floors are grimy. It's so dirty that I wouldn't even let my granddaughter use it to play dress up. I am so sorry I took it to them. No wonder it didn't sell being that gross! I give them two stars because they give away dresses that don't sell to people in need. If you are wedding dress shopping, it might be the place to go but I don't recommend selling there.