West End Smokehouse & Tavern The
215 N Shackleford Rd, Little Rock, AR 72211
Parking: Lot, Private
Wheelchair Accessible: Yes
Take Out: Yes
Alcohol: Full Bar
Bike Parking: No
Takes Reservations: No
Outdoor Seating: No
Price Range : Average
Good for Kids: No
Good For Groups: Yes
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10/16/2011Provided by Citysearch -
WENT TO WEST END AND HAD A GREAT DINNER. ORDERED SOME WINE TO HAVE FOR DINNER AND THE WINE WAS NOT WHAT I EXPECTED AND THEREFORE NOTIFIED THE WAITRESS THAT THE WINE WAS NOT THE TASTE THAT I THOUGHT IT WOULD BE AND ASKED IF I COULD ORDER A DIFFERENT DRINK WHICH I DID WHICH WAS MUCH BETTER. WHEN IT WAS TIME TO PAY THE BILL, THE WINE WAS STILL ON MY BILL AND WAS TOLD THAT EVEN THOUGH IT WAS NOT WHAT I EXPECTED I STILL HAD TO PAY FOR THE DRINK THAT I DIDNOT DRINK. TOLD ME TO CALL SOME NUMBER IF I WANTED TO HAVE IT REMOVED FROM MY BILL AND THAT I HAD TO PAY FOR IT BECAUSE I ORDERED IT OFF THE MENU, OF COURSE I ORDERED IT OFF THE MENU, WHERE ELSE WOULD I ORDER IT FROM. WHERE IS THE CUSTOMER SERVICE, SHE DOES REALIZE THAT THEY MAKE THERE MONEY FROM THE CUSTOMERS AND THAT IT IS GOOD BUSINESS TO MAKE SURE THAT THE CUSTOMER IS SATISFIED WITH THEIR DINING EXPERIENCES SO THAT THEY CAN RECEIVE GOOD REVIEWS WHICH LEADS TO MORE PROFITS FOR THE ESTABLISHMENT. MADE THE STATEMENT THAT SHE COULD NOT HAVE PEOPLE COMING IN AND ORDERING A DRINK, TAKING A SIP AND SAYING THEY DON'T LIKE IT AND NOT PAY FOR IT, UM EXCUSE ME HOW ABOUT PAYING FOR SOMETHING WORTH PAYING FOR.
OVERALL: FOOD- GREAT, SERVICE- SUCKS
06/10/2008Provided by Citysearch -
Love the place. The food is good, the staff is good, great atmosphere, very casual but nice, great seating, great parking, great drinks...the only negative I have is that there is SO much smoke in that place that I can't breathe. I rarely go anymore because the smoke is so overbearing. I know it is a bar and smoke happens but after I washed my clothes and hair twice to get the smell out, I decided to go to more air friendly places.
So if you are a heavy smoker...go for it!
11/29/2007Provided by Citysearch -
Great menu, knowledgeable, friendly and attractive staff, pricing is reasonable, and the drinks are excellent. Food is hot, and served quickly. Accommodating for special requests and groups. The pool tables are the best I've seen in Little Rock, well worth a visit, especially on random ""slower"" nights. I think I'll head there now actually, for the grilled shrimp and the meat and cheese platter.