600 Colonel Glenn Plaza Loop, Little Rock, AR 72210
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DO NOT BOOK A PARTY AT PLAYTIME PIZZA!
We booked my son's 11th birthday party here and when I called to book the date I asked what was included. I called back the day before the party to again confirm the time and what would be included.
We arrived 20 minutes before the party time and waited 30 minutes past when the party began to be taken to our party room! After waiting 30 minutes we were informed they did not have a party room for us!
Also we purchased the Lazer Tag frenzy package that would have allowed the kids in our party to play one game alone in that area, plus 2 other games. We never got to play lazer tag (which was the party theme)! The party was from 5-7. We we got to the Lazer Tag desk (after waiting for our party room) about 5:40 we were told that they would only be able to play one game and it would be at 8:45!!!!
I tried talking to the manager that night, but all they could offer was more time for the kids to play games! The go carts were not working!
TOTAL DISASTER AND IT COST A FORTUNE!
Some-what pricey but there are lots of deals online that you can use. Very clean, but I would avoid going going on Saturdays because they are super busy, but every other day I have been it has been great. My kids love it! They changed management I was told about a year ago and since then things have really been great.
Absolutely horrible management and customer service. When I attempted to complain about my dissatisfaction regarding the way the Laser Tag game was organized, the manager on duty, Tess, proceeded to tell me there were plenty of other games to play, just wait and play it later. She was absolutely rude and had not one ounce of managerial skills. You NEVER speak to an upset customer the way she spoke to me. What could have been a simple complaint with an easy &quot;We'll see what we can do&quot; attitude, turned in to the worst experience with a business I have ever had. If she worked for me, I would have fired her on the spot. I will never spend one more dime at the establishment, nor will I recommend this to any of my friends. If I can, I will spread my anger to every outlet I can find. Do not waste your time or hard earned money.
I had my daughters birthday party here and will NEVER make that mistake again. The computer was down and by the time they got it fixed we had lost 45 minutes of our party time. Instead of letting us go over our party time, they made us finish our cake and presents in the dining area. The manager on duty was really rude. All together we spent 600 dollars on this party and it was completely ruined. Then I contacted the General Manager and she promised she would make it right by sending us some play coupons for my daughter (which happens to be disabled) to come play. Never received the coupons and now the GM will not return my phone calls. I would not recommend this place to ANYONE! It might be okay if you are just going to play and enjoy some pizza but don't waste your money on a birthday party. Teri