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Aaa Appliance Home Ctr
AAA Home Ctr
AAA Appliance Home Center
AAA Home Center, Inc.
Parking: Lot, Free
Wheelchair Accessible: Yes
I originally called AAA for repair to my washer and dryer that I purchased elsewhere and I didn't purchase a warranty. I had to call Metro three times in five years! I since purchased new ones and several other home appliances from AAA Home Center and some furniture. These are some of the nicest people I have ever done business with.
04/27/2012Provided by Citysearch
IF THERE'S ANY THING THAT YOU NEED AS FAR AS APPPLIANCE OR FURNITURE, YOU HAVE TO SHOP AT AAA HOME CENTER . I HAVE BEEN SHOPPING WITH THEM OVER 15 YEARS AND THEY HAVE NEVER LET ME DOWN . FRIENDLY PEOPLE AND VERY PROFESSIONAL . I WAS LOOKING FOR A CERTAIN TYPE OF FURNITURE, THEY DID NOT HAVE IT ON THE FLOOR BUT; THEY WENT OUT OF THEIR WAY TO FIND IT FOR ME. THAT'S THE KIND OF SERVICE THAT MAKES ME HAPPY. NOW THAT'S WHAT YOU CALL GOOD CUSTOMER SERVICE. SHOP AT AAA HOME CENTER THEY ARE THE BEST.
I have been a loyal customer of AAA Appliance since the early 1990’s. I bought my 1st Maytag washer from them. In 2002, I purchased a Fisher & Paykel washer from AAA. It lasted until December 2011. I purchased another Fisher & Paykel. It only lasted until April 18, 2012. On Saturday, April 21, 2012, I went to AAA Appliance to inform the owner of the short lived service life of this washer. I spoke with Adam Combs, the owner’s son. Later, the owner, Steve Combs joined in with the discussion of the problem of this washer. It was disclosed, Fisher & Paykel are experiencing problems with the water pump on their washers. Our water pump started leaking which lead to a short with the computer board. Again, this is a common problem with the washers. I was informed the pump is $60.00 and the Computer Board is $175.00 to replace! Both Scott and Adam were very rude. They offered no resolution to the washer that only lasted 30 months. They admitted it was a faulty washer and Scott even showed me a retro-fit from the factory to repair the washer. The washer costed me $600.00 and Adam & Scott wants to charge me more than $200.00 to repair a faulty product they sold me! I made it very clear I was VERY UNHAPPY with their poor customer service and product. I will never purchase or recommend a purchase from this business. The Combs are very pleasant and appear to display excellent customer service before and during a sale. They are just the opposite when you have a problem. They are all about increasing sales revenue and they portray the attitude of pissing off one customer here and there won’t affect their business. I am also in the customer service industry. My products are in more than 38 states and 5 countries. We serve about 50 customers locally each day. In my business, we strive for “Outrageous Customer Service.” Occasionally we also have unhappy customers, but we do whatever it takes to make them happy!!!! I plan for follow up with this complaint on Facebook and file with the Better Business Bureau.
04/21/2012Provided by Citysearch
My wife and I purchased a Dryer and 2 Fisher & Paykel washers from this business (AAA Applainance). The first washer was purchased in 2002, when in quit working in December 2009, we purchased another one. It's now April 2012 and the water pump started leaking which shorted the Computer Board. After visiting the store to resolve the issue of the ""Short Life Span"" of this product, we got NO customer service/resolution at all. Instead in a deplorable attitude, we were told the water pump would cost $60 and the computer board would cost $175 to replace with a $60 service call. ""This may fix your problem, we can't guarantee it."" This is all Adam and his father, Steve could offer us. My wife and I left the store in dis-belief of the horrible customer service. We will file a complaint with the Better Business Bureau and inform ALL of our Facebook friends of our ""Negative Customer Experience"" with the business and the faulty product of Fisher & Paykel...TonyS
08/08/2007Provided by Citysearch
My dryer was not working. So I called AAA Home Center to have them come look at it and fix it. The service person came out. He looked at the dryer. Turned it on and said it is working. Charged my $96 and left after 15 minutes. The dryer still won't dry clothes. The service person did not do anything that I didn't already know. I called the Manager and was real nice to him and requested that an inquiry be looked into the service that I got. After talking to him for a few minutes. He said that I could come by and pick up my check and pay the basic charge of $60 and get my other check back. Steve the MGR said, ""Mr K....Will you do me a favor? I responded what would that be? He said, ""Don't ever call us again.""
I was shocked as to the customer service that I got. I wasn't even asking for my money back. I just wanted the service that I paid for.
I will never ever shop there again.