Ok, we reserved a car for a week. They called to confirm the day before. We go to pick it up and it takes nearly a half hour to get on the road. First, they said it was only for 6days. So we said, Ok, then, 6 days, we'll cut our trip short. Then they said we could have it for a week, but it would be like waaay much more. Then we took it and they called us 3 times while using it to ask how lovely our experience might be? Seriously, like I want to get cell phone calls 3 times on a road trip to hear how wonderful they are? The service has changed drastically at this location and we rent about 8 times in the last 6 months. Downhill all the way. Plus we never get out of there in less than a half hour and there seems to always be some sort of change on the contract from what we expected. We argue our case and finally they give us what we're supposed to get, like it is some sort of "gift." Not sure I'd give them the rating I used to give them --- Need more details, let me know.
1920 John Barrow RdLittle Rock, AR 72204
I have been renting cars from Enterprise from this location for over 15 years and I have NEVER had even one problem with renting from Enterprise. The staff are always courteous and professional. I always get the best selections on cars. I have NEVER rented a car that I was not pleased with. Making reservations and renting from Enterprise is always easy and hassle free. They are my ONLY go to company for ALL of my car rental needs. Satisfaction guaranteed
I needed a van to travel for business with my family and they provided an enjoyable experience for us. The staff was friendly and professional. Everything was handled in a timely manner. Will recommend and will use again. Thank you.
I have always received excellent service from Enterprise. I've tried other agencies, but did not receive the same level of service. Your people are friendly, helpful and professional and your cars are always great. Thanks!
Sign up for the free Emerald Club and you get to choose your car, without stopping at the rental counter and dealing with all the same paperwork. In Little Rock, we chose a Camry, our favorite rental car now.
No Hassel on rental day. Arrived at airport and went to rent car with no issues. Car was ready and waiting. On return no Hassel after inspection check I was done in no time. Clean car
I had excellent customer service and a seamless pick-up/drop-off experience at this location! Good job guys!
Very pleasant staff. 3 of Las 4 cars had maintenance warning light come on during rental period. Annoying.
Excellent customers service from my friend Robin, forever my rental car spot. Good job guys.........