After a LONG day at work I pondered a while over where to go for take-out. I chose Pei Wei for the USUALLY fresh & healthier selection. I ordered the Honey Seared shrimp based on how the menu read, saying it wld include red bell pepper and scallions. After my 20 mile drive home, I discovered there were none of either atop my dish.(shrimp was also hard, dry, and few in number). I called the store and spoke with "Anthony" (night mgr?). He apologized and explained/excused why my dish was not prepared as described on the menu. He offered only the following:1.) It was late (close to 9 p.m.) and sometimes the bell peppers get "slimy" so they simply don't include them where they would ordinarily (I was not told of any exclusions there wld be before I ordered or i may have chosen one of my favs, the Kung Pao). He didn't bother to explain why there were no scallions AT ALL on my dish either. 2.) Anthony refused to even consider making good on my order because he said it was only a garnishmnt & suggested to me in his "tone" that my disappointment in my my dish was trivial and didn't matter. I verified that the meal would not be replaced. He cordially said not over a garnishment. I told him I'd be sure to include all of this in my review. He cordially said "ok", and then he cordially hung up. I will NEVER return to this location for sure, and likely not to the establishment. The decline in quality of food and service there are no longer worth it to me.Just before I ordered, I asked about a photo on the wall near the take-away register. I was told that was not a dish they sold anymore (carmel-something). So why advertise it so PROMINENTLY? I've been told that before about another dish that appeared on one of the paper menus....the ones that they've now done a way with completely at this location (you order from the marquis only---like at dairy Queen or something:)).If you HAVE to do Pei Wei at all...patronize the newer Chenal location. I have always found them to be better at preparing food fresh, fast, and accurately. Good Luck.
I love this place the food is great the service is amazing everything is fresh great prices for lunch