I was there 7 hours for a hairstyle that should take no more than 3. I arrived on time and after washing my hair, I waited almost 3 hours (from 10:45am to 1:30pm) for an actual stylist to touch my hair. I don't know if they were down a person or overbooked but no matter, unless you are getting braids, you should never spend 7 hours at a hair salon. They are nice but I will never go back to them and will not recommend them to anyone.
3203 Glenwood RdDecatur, GA 30032
Don't use Kale service ever again cause he is really unprofessional, rough up on 5yrs old I ask for #38 he didn't do right thing on my son. He gave my son cut and start blood what the heck is that type of person he is. I told him to stop over 5times is he freak stupid enough not to stop and had nerve tell me let him finish his job. The heck I refuse allow him finish my son head. I give $10 and didn't want to take it and he decide to hit my leg with his booth chair for real? He should have done better than that, if he isn't happy with his job quit by then so very unsatisfied with his attitude and service. We will never come back to the place. It is so shameful of him, had nerve tell me not to take picture of him. Well I got video I can use sue him if necessary the money he will need to pay him something else to barbershop cut his dreadlocks and beard off see how my son feel cut him real good. Be glad to speak with manager. Do me favor kale don't leave your clients like you come to me when I take video of you. Yeah bye kale. Nice to meeting you take care and happy new year eve
The hair is ok but the customer service is a absolute mess.. The females there don't smile at you or nothing.. The last time I went which was about 2 or 3 weeks ago there were 5 females behind the counter just looking like we stole their men... The vibe there is horrible made me really not want to buy anything... There need be some happy looking females working there
Yesterday was my first time at true glory i drove two hours to come here i have to say this was my worst customer service experience the ladies just look at you and when asked a question they just point at a picture the attitudes were really bad also i spent $300 on hair and they just pull it from under the counter and throw it in a plastic bag the hair looks like its been played with..never will buy hair here again ����
this place is awesome I go there to get my beard lined up and my hair shaved bald the service is impeccable
I have only bought Brazilian hair from true glory because that is what I am accustomed to but after yesterdays experience I won't be going back. They always have girls in there with horrible attitudes. Do they think their hair is that good that they can't have good customer service? I went in yesterday and they were out of just about all their hair. They only had short inches. I asked the girl which hair did she have and she just pointed to the wall. Then I looked at the hair which was about 14 inches and it looked like people had just been running their fingers through it. I watched as she threw another customers hair in the little black bag with no regard to the fact that she just spent about $200 for it. I asked when they would be having more hair she said she don't know. ( well thanks for all your help... NOT!) I was at the lithonia location. I always receive the same service from them just horrible. I went somewhere else and bought my hair received great service got to ask as many questions as I wanted without an attitude and it came nicely bagged.
Horrible customer service . I didn't like how the hair is just thrown inside the bag and you don't get to see what hair looks like. Also the bundles I have gotten were smaller than usual and shorter
I called to inquire about pricing and try to make an appointment! I have an appointment somewhere at 11am. This place opens at 9am. I called to ask if its possible for me to be out at about 10:15/1030am if im the very first customer, I couldn't even ask my question because I was being cut off with No's! I understand that you cant promise me a set time but don't be rude about it! I was already skeptical about going here and that just sealed the deal! No Thanks someone else will get my business!
I had my hair braided here for the first time earlier this year. The owner ' Matou' is ignorant and don't know how to braid hair. It was messy. The person that put my braids in made them way too tight. She even told me my hair would fall out! What kind of crap is that to say when you are putting someones braids in their hair?The only positive thing is my hair was able to rest, therefore it grew. I had to google to find out how to take care of them. They tell you in their advertisements that they take care of your hair. They really don't. Nobody there told me how to take care of my braids. They just said not to wash them. I went to google and researched how to keep my scalp and natural hair in good condition. They were no help. I was referred to them by someone. Now I want to slap her for referring me to them. She has even had a lot of hair lost. I didn't. Some of my braids did come out. In the beginning I lost about 3-4 braids a week. I had to remove the braids from all of the fine baby hair around the front of my head. This is a terrible place. Then their bathroom is nasty. You can't even flush toilet paper down the toilet. They had a trash can overflowing with tissue that had people's human waste on it. Nasty..Really nasty. They don't EVER have to worry about me returning there to get my braids put in. I took them out myself! Another thing, they say that they accept cash, debit and credit cards. They ONLY ACCEPT CASH. They don't honor their own coupons. The braids were pretty, but that's it. They speak their African language (French) around you. That's really rude! They need to speak English. I have a friend that's African and she is educated; however she did tell me that the majority of African Women are ignorant. They are fool proof of that. I will never return to this place to have my hair braid. EVER again! They did NOTHING to tell me how to take care of my braids. I didn't want to give them any stars, but unfortunately you have to in order to post your experience on this page.
The all natural treatments here are AMAZING!!! I cannot LIVE without my honey treatment! It makes my hair so full and soft! I also love the hair silking process! My hair looks like strands of flowing silk and feels even smoother and more healthy! My hair would go through WITHDRAWAL without my biweekly dose of Oyade!!!!