Plain rude. From the cashier to the manager. Was told "go to the window" in a rude way after I was done ordering as if it were ok. Food was cold. Would not recommend for anyone to go here.
You ask for cheese on your hot dogs, you pay for it, they tell you to go park in one of the parking spacing and they'll bring the food out; you wait 5 minutes for the food; you get home and there's NO CHEESE on your hot dogs and they NEVER ANSWER THE PHONE!!! THEY SUCK!
Service was slow gave me no napkins no ketchup at the drive-they so I went inside and ask for ketchup and napkins. they gave me ketchup told me that napkins would probably be in the lobby they were not. I will not visit that location ever again.
This restaurant has a 24hr drive thru, but there's hardly anyone available to service customers after hours. I've been here on several occasions and there was no one taking orders. NEVER AGAIN!!!!!
Every time I visit this location my order is wrong and food is cold. Please check your food before you leave or you will be highly disappointed. The service is slow. I don't mind waiting if I'm going to get quality but they fail every time.
Cook-Out has some of the best burgers around! They are fast and courteous. Not the "friendliest" but who cares?? Their shakes will change your life!
My food wasn't hot in spite of the fact that my combo included two special orders. What I ordered would normally require them to make it fresh. The service isn't always like this. I expect better next time...
They are so horrible they dont derserve even one star isnt not posting the restaurant grade illegal. They refused me a refund after not giving me what i paid for. I plan to shame their name and would not ever eat their again with rude so called managers like that Les person and other incompetence they wont be open long id rather give my money to the "cook out" ACROSS THE STREET they dont mess up my orders.
2nd experiencing horrible service will never go again I'll just stick to the covington location
I went to Checkers earlier today. The young lady took my order. When I got to the window, my father accidentally spilled some of the drink on himself. He then asked her if she could give him another lid. The young lady then proceeded to hand him the drink. I began to notice that she had an attitude. When she gave us our food, I noticed that we were missing a sandwich. I told her that we were missing a burger. She responded with an attitude. She stated that I only asked for 3 burgers. I told her that I asked for 4 burgers but I assumed that it was a misunderstanding. She then proceeded to tell me that I had to pay cash for the burger. I agreed and then gave her a 5 dollar bill to take care of the difference. She then SNATCHED the money out of my hand. I told her that her response was unnecessary. My father then asked her for her name because of her attitude. She said her name was Princess but on the receipt the name was Paulette. She then told us to do whatever we needed to do. Her attitude was uncalled for. I WILL NOT return to this place as long as Princess or anyone else with this attitude is working there.