The worst service..I made reservations weeks ago and prepaid for my reservations. On the day of my pick up I called for pickup services ob Thornton road. I was told I needed a 24 hrs advance notice so I called and made arrangements to pickup the next day. I'm traveling from out of states. A few hours later I received a call from the young lady that told me I needed a 24 hr notice and said we cant pick you up tomorrow eithet. Maybe you can call uber.Im the only person working tomorrow.Now u tell me I have to give a 24 hr notice and turn around with your rudeness tell me you canr pick me up. Then she wanted to argue. First of all I don't when Im spending my money. She was rude and very argumentative.. It taking me 30 mins. to reach customer services transferred 3 times disconnected twice.Worst service ever .Stay with Enterprise first and last time using Avis Rental car.
I spoke to Yvette regarding a one way rental for 2 days. The price was steep for an economy car so I decided to check around. I called back and was speaking to another gentleman to ask the price for 1 day but Yvette was in the background yelling rudely over the voice of the gentleman stating that I had just called and they no longer had any cars!! She acted man that I called back. She has no idea what customer service is about!! She is rude, obnoxious and ignorant. I will never call this location again! On the other hand the gentleman at the 800 number was pleasant and the people at the airport were fairly pleasant.
I wish I could have given no stars, this place was horrible. Reservation was made a week in advance, there were no cars when I showed up. Manger was extremely rude and had no customer service skills. I could go on and on but the point is "don't rent there!"
I will NEVER use Enterprise again. When I returned the car I rented, the agent that checked it in was very unfriendly and rude. In addition to that, he kept the majority of my deposit for reasons he said were in the rental agreement. I read the entire rental agreement, and apparently he lied. I asked him to show me, he could not, but that did not change the fact that I did not get my deposit back (not even the small amount that I was supposed to get back).
I love the Enterprise on Thornton Rd. They go above and beyond to satisfy their customers. I bypass the Fairburn Rd location which is 5 minutes from me and I go to 20 minutes away to Thornton Rd. I love these guys!!!!!!
I was really in need of a rental, my truck had gone down and enterprise was really there for me. The young woman who helped me was great she came and picked me up and made the whole transaction very painless and quick.
Always wonderful customer service and speedy service. Really love Kenny, he us the best and Ashley. Hope that they are there for life!!!! Never have been treated 2nd best. Always priority. Couldn't ask for a better place to rent a vehicle. We love Kenny Roy and his workers. Very courteous and loyal.
My experience at Enterprise was great except form my conversations with the Branch Manager, Kenny Roy. His customer service to me was with a smile and polite voice but very insulting. Because he is able to deliver his unprofessional remarks in such a nice package, I doubt he will be concerned about offering customer’s such as I more dignified customer service.