If I could give this place 0 stars, I would. These people are beyond dishonest and down right rude! My best advice? Take your hard earned money elsewhere!!! The sales people act like they can't grant your every wish when you're in their showroom ready to buy a car. But when it comes down to actual paperwork these people will royally screw you over. If it doesn't benefit their pockets or ego you'll be hung up on or ignored. Not to mention once I called the sales manager Ken, to resolve my issue, he thought the solution was to hang up on me. I'm still waiting on a response from their general manager at the moment. UPDATE: their general manager had the audacity to say I can see why someone would hang up on you. After dealing with the worst customer service of my life I will be contacting my lawyer tomorrow. BUYER BEWARE!!!
Bait and switch! Jay, the salesman was very nice but the price for my trade that he agreed to on the phone was off by over $6000 when the sales manager made the offer. Drove 120 miles on misinformation!
I have been going to this dealership for years and know to expect to wait at least 2 hours for and oil change without an appointment. The first time I actually scheduled an appointment the oil change still took 2 hours, i was told it would take about an hour. The service rep CHRISTOPHER HUDSON had no idea why it took so long. I asked if there was anything the dealership did for customers when the service takes longer than estimated. He answered NO but with an attitude as if I wasn't supposed to ask! Then he proceeds to state that people always want something for free. I repeated to him I did not ask for anything for free, I asked if there was anything they did for the customers in instances such as this. I ended the conversation with him and spoke with the service manager. Before I could even say his name they new who I was speaking about. SO I'M NOT THE ONLY PERSON WHO HAS COMPLAINED about him. LEARN HOW TO SPEAK TO YOUR CUSTOMER WE ARE THE REASON YOU ARE THERE! THIS SERVICE WAS UNACCEPTABLE!!!
John Thornton Chevrolet refused warranty work on my 2013 Equinox currently UNDER RECALL for faulty wiper blades that stopped working in a rainstorm because - wait for it - Chris from the Service Dept. says, "GM doesn't have a solution yet, so you'll have to pay for the work ... we have to earn a living. ... Don't you!?" This is after they said it would take TWO WEEKS to get windshield wipers from GM. Or to translate: "We don't want to do warranty work."I called Rick Hendrick Chevrolet in Buford and explained the situation. Their response: "Sir, we'll get your wipers repaired and running until GM comes up with the proper replacement parts. It's raining outside this week and your safety is more important than charging you for warranty work you shouldn't be burdened with in the first place. See you first thing tomorrow morning!" Quality customer service is the lifeblood of any dealership - Rick Hendrick of Buford understands this. But Chris at Thornton is also correct; everyone has to earn a living, but you won't earn one very long by placing profits over principal and refusing to back the vehicles you sell - especially ones that have the potential to place your customers' lives in danger.
CHRIS ADAIR IS A AWESOME SALES PERSON! MY BOYFRIENDS FAMILY HAS BEEN THERE MANY TIMES! I KNOW CHRIS AND HIS FAMILY ! AWESOME CUSTOMER SERVICE . AWESOME JOB WELL DONE.
BIG thanks to MMS for fixing my bike and bringing it back from the dead. Awesome customer service..and a special Thanks to Jered for making my bike a priority and his crew Larry and Justin.
Everytime I go, the customer service is exceptional. I really have a great experience. I will never go anywhere else. Dionte always has my service!!!
So, everything you have ever heard of about going to the dealership for repairs is TRUE! Never again, never. The wait times are terrible, the staff is just there, existing. The prices are through the ROOF! Never again, never.
Claudia, and everyone in the building are very rude. They repoed my friends car for being 1 day late. These people are crooks and I speak english and they would only speak spanish when we asked any questions about money.. They are selling cars without emissions and the car they sold my friend has frame damage and the tires are wearing unevenly because of the frame damage. JUST CROOKS AND MY FRIEND IS A SINGLE PARENT WHO WORKS HARD FOR HER MONEY..... SAD THE WAY THEY DO AMERICANS....
Sales Mgr quoted one price then when I went to sign paperwork it got changed. Said he had guessed at payment. Wasted my day and hurt my credit for unethical sales practices! Don't buy anything here!