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Hours
Regular Hours
Mon - Fri:
Sat:
Extra Phones

Phone: (847) 745-4444

Fax: (847) 324-4394

Payment method
amex, cash, check, financing available, master card, visa, all major credit cards
Other Emails

Categories
New Car Dealers, Auto Repair & Service, Automobile Leasing, Automobile Parts & Supplies, Brake Repair, New Truck Dealers, Tire Dealers, Used Car Dealers

Reviews

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Geoff S.

04/09/2016

Overall
Expertise
Professionalism
Selection

Worst service experience ever.



Fuel door on my vehicle wouldn't open because the plastic clip that holds the spring broke.



1. Dealer took an hour to get my vehicle into service despite me having an appt.



2. I was then told that the part was not covered by my vehicle service agreement because "rust is not covered", despite the fact that I had just purchased this vehicle six weeks earlier, the vehicle was previously driven in Texas and had zero rust, and the part that broke was PLASTIC!



3. Service associate finally bothered to call. The repair was approved. Told me they would need to order the part and they would call me Monday to schedule. I left. 3 weeks later the dealer has yet to call me back to schedule the repair.



4. To avoid another multi-hour wait for a 5 minute repair, I bought the part for $10 online. I called Toyota to request reimbursement under my extended warranty was told that Grossinger had billed for the parts AND LABOR and Toyota had already paid!

Mihir1317

11/25/2011

Provided by Citysearch
Overall
Pathetic/Unprofessional/Running out of words to put here

I would give minus star if possible. They advertise 2012 toyota camry for $16,702 on black friday 2011. I was there first in line standing there since 11 PM night before. When they let people in they did not give ticket to anyone and after 10 minutes of computer work sales person said they sold that car and that was the only one on sale for that price. Other people acknowledge that I was first person in line. According to advertisement it says ""First Come Basis"" and the manager Mark told me I was sixth i.e. 5 sales person brought deal before. Does this mean ""First Cone Basis""? This means my faith is on sales person's hand not me. I have even offered CC buy and done the deal with. Other people waiting in the line with me I talked to are of the opinion they did not fair good deal for this and it was not transparent. This is ridiculous and pathetic professionalism. Even after explaining that I was there since 11 PM night before, the response was just pathetic and they tell you ""happy thanksgiving"". People work here dont even know the meaning of it I guess. I would not deal with any of GROSSINGER dealer or would do everything in my power to stop my friend/relative/someone close to not do business with them.

Mubarak

09/27/2011

Provided by Citysearch
Overall
Never go for service AGAIN!!!!

I have looked up on google map for close location to my house!....I have found Grossinger toyota. This is the first and last visit.....Their customer service sucks !!!!! first time ever happening !!! It was 2009 t-camry under 36K miles and under 3 yrs. I went to check the noise it was making when I reverse my car. I told them to check is there anything else wrong with it....
Service people took it inside for service and while tech was working on they have called me for service to make it. 1.) OIL change needed ( which was I have done 3 weeks before)
2)oil GASKET IS LEAKING NEED TO TIGHT UP. (THEY DID NOT TIGHT UP)
3) WASHED THE FOR FREE ( FOUND ONLY RINSE AND NO VACUME AND TIRE CLEAN UP.)
4. THEY HAVE SERVICE RIPPER OT NO COURTESY.
**** TELL ME DO YOU GO AGAIN FOR THE SERVICE???***

metal36s

05/10/2011

Provided by Citysearch
Overall
Don't buy from these shiesters

My experience with Grossinger Toyota has not been a pleasurable one. I purchased a used vehicle and was offered a whopping three day mechanics review, unfortunately I was leaving on business for a week. I dropped the vehicle off at my mechanic before I left who brought it to my attention that the mileage on the vehicle was not consistent with the age and condition of the mechanical parts. It was also clear to my mechanic a vehicle safety inspection was never performed before they offered the car for sale and informed me I was lucky i didn't kill myself on the way home given the condition of the brakes on the vehicle.

If that's not enough I was only given a valet key when purchasing the car and was told by the sales person I would have no problem getting a new key cut. When i arrived home and looked into it I can't have a new key cut and programmed using only a valet key and am now going to have to pay approximately $450 for a new key. I tried working with the sales associate Al to get a referral to somewhere I may be able to get it done cheaper and was referred to a business who wanted to charge me more than a dealership would!

Management has more or less told me they are going to do nothing for me and the general manager of the dealership hasn't even bothered to return my calls. I've filed an appropriate complaint and would not recommend buying a vehicle from Grossinger Toyota North

amol k

06/08/2010

Provided by Citysearch
Overall
worst experience ever- dont do any business with them!!

I bought my car few months back from this place. Worst every experience in my life I had! zahir abouribieh was salesman,worst person I ever met!! I mean, just too much! He will try to take every penny that you have in your pocket. I am sure the owners know about it and everything must be going per their advice, but hey, it wont work long term!! Long term success of a business completely depends on how you treating the customers well and not by cheating them. I understand, in auto business, there is extreme competition, but this is surely not the way! My advice- dont do any business with them! stay away!! once you buy anything from them, once the papers are signed, thats it!! you are gone!!

Recent updates- After several attempts to tell my grievences to the owner, she asked the sales manager to talk to me. Turns out that he is another salesman, calling Me the lier and threatening me!!! Imagine going through such a pain just for buying a car from them!!!!!

littlebearjan

03/12/2008

Provided by Citysearch
Overall
Worse Service- Did everything opposite of what I wanted

I brought my 2007 Toyota Camry to this dealership and specifically instructed them not to change my oil as I only use Mobile One, told them specifically not to wash my car because the soft cloth they use still puts spider web scratches on your paint. After I recieved service, I was dismayed to not only discover they washed my car, but also changed my oil and to put conventional motor oil is a huge no no once you use synthetic. I was also dismayed that my front bumper was scratched from a portor hitting it with another car. After voicing my complaint to the service director, he became very aggressive and instead of being apologetic, he was suggesting I go get service someplace else. Since this horrible experience I have never returned or will ever go back to a store that is callous and cannot follow the simplist of instruction.

vegitoboi

09/10/2007

Provided by Citysearch
Overall
NEVER COMING BACK!!!

I REALLY hope management is reading this or readers out there pass this on. I'm SICK and TIRED of how they keep constantly trying to rip me and other drivers with LIES and FALSE CLAIMS saying your car needs ""this and that"". I'd expect that run around from other repair garages, but NOT from a reputible car dealer. This past Winter 07, my car was acting sluggish and engine light kept coming on. So their suggestion (after 3 FAILED ATTEMPTS to fix the problem) was to keep the car over a week. So I did and when I got it back, things were ""missing"" (i.e. iPod, coins). I confronted the person in charge of my car and he ""claimed"" he didn't find anything. He also claimed that the problem was the same reason as all those other times, ""spark plug misfire"". What the F#$% does that mean? If you replaced the spark plug the 1st time, then it shouldn't ""misfire"" the 2nd or 3rd. I spent clost to $1000 to get it ""fixed"". This past weekend (9/8) I took it back for 75K. I SPECIFICALLY told them, please have it ready by 11:30 AM. They assured me the procedure would only take 2-2 1/2 hrs. I get a call at 11 and the guy gives me BS on how I needed this and that. I said no and I was picking up the car. He says it won't be ready by 1PM. I aruged that I TOLD him 1130 and I quickly rushed over. When I got there, he says they're just finishing up and it would be ready. 15 minutes past (11:45) and it's STILL not ready. 12PM passes and it's STILL not ready and I'm POed. 12:15 it's FINALLY ready, only now with the taillight bulb needing replacement. Being out of time, I snatched the papers, paid, and left FED UP!!! They didn't even fix the taillight, just handed me the bulb and said ""fix it yourself"". You call that customer service? It was the LAST STRAW making me wait and miss my appointment and trying to sell me more than what was needed. Heck, I don't even know if they even did ANY work on my car. There's NO WAY I'm coming back and YOU SHOULDN'T COME HERE EITHER!!!