I stayed in chicago for a week. I spoiled myself and decided to stay at a different 4star or above everynight. Hyatt, International, crown plaza, holiday inn, and aloft. All beautiful and plush. Then I finished up my last night at the whitehall... BIG mistake. It was a good location, but the only thing luxury was the bed and the bathroom. The elevator was so old, you could only fit 4 people at a time and it moaned and groaned the whole way. I at one point stepped into the elevator and it dropped 6inches. Very scary. The halls smell like old people and are very narrow. The TV in the room was older than me. 5min after i got in my room I was getting settled in. I hear a knock on the door. I go to awnser and a black lady just walked into my room. I said "can i help you" she very rudley replied she had to check the mini bar, i told her i just checked in, she walked past me. My boyfriend, who is black, was sitting in the chair. She stopped and looked my bf up and down and gave him a dirty look as if to say "what are you doing with this white girl" then locked my minibar and walked out slamming the door. No thank you or enjoy your stay. Then i checked out and they told my 3 days to take the hold off my credit card deposit. Today is the third day and they still havent. Don't waste your money. this place might have been a 4 star in 94, but definatly NOT in 2010.
The Carlton Inn was perfect for our overnight stay. We needed a pet friendly hotel near Midway for the night before our flight. Somewhere that would accommodate us and our 2 small dogs (Maltese). The room was very very comfortable and had everything we needed. The staff were consistently wonderful. I've travelled the globe extensively on business and can honestly say that all of the the staff we interacted with at the Carlton were as friendly, helpful and accommodating as any 5 star hotel I've stayed in. The Carlton is a 2-star hotel, but the room was very clean and very comfortable. The breakfast was a surprise because, though simple was quite varied and good. We took the shuttle to Midway. We had 5 suitcases plus the 2 dogs and their in-cabin carriers. The driver picked us up outside our room and was helpful with the bags. The Carlton was perfect for our needs and perfect for our night before our flight.
The room was pretty good. The parking situation was awful. The parking is really off site about 2 blocks away. There are 2 ways to get to the parking, down a weird and scary alley way with a few clubs or walk around 2 blocks away. Needless to say it was a bit cold and we were freezing along with my small daughter. If you have kids do not stay here...it is club city outside the hotel and loud club goers who stay in the hotel. This hotel is a definite place to stay if you want to party downtown but not for relaxing with family. The front desk personnel and valet personnel were pretty friendly. Valet parking should be free here but it is 62.00. If I had stayed alone with my daughter I would have been forced to pay for valet parking because there is no way I would have walked that far to park and walk back alone from the parking to the hotel. Very loud....so loud the room has a little sign by the bed with free earplugs.
The service here was great. They didnt remember my name, but they still took care of everything. Upon checking in, the person at the registration desk gave us a tray with hot cloths and an orchid. Nice touch after the trip here. The nespresso machine in the room was nice, and they would bring more coffee and creamer as needed. The lights did not turn on as we entered the room, but that is not an American thing, so I can't really count that against the hotel. The doorman, Jamie, was wonderful help with restaurant tips and how to get from here to there. He even got a different cab for us when one driver was obnoxious. I wouldn't think of getting another cab. Jamie was great. I also had a massage here and it was wonderful, pricey, but good. part of the Trump ambience. Staying here was on my 'bucket list' and it was worth it.
If you are looking for the WRONG thing you will be disappointed. However, my mother and I were delighted. We spent a week-end to attend the opera and visit Chicago. Months earlier we had stayed at a large glossy hotel closer to the opera but were "trapped" far away from other activities for the rest of the stay. I walked around downtown Chicago and found the Rafaello. 1/2 a block to shopping a quick cab ride to the opera, museum, etc. The building is a charming vintage with a helpful staff and doorman. The room was spacious and we had a view onto the quiet street and could see Michigan avenue from our windows. The snow flurries didn't hurt. We were delighted with the location, the quiet, the ready access to attractions and the price. I would definitely stay again.
On a recent vacation to Chicago, I was privileged to stay at the Hotel Palomar. What a treat. The lobby was delightful, and offered a complimentary, elegant coffee service in the morning, iced tea and lemonade in the afternoon, and a wine tasting at cocktail hour. The outside attendants were friendly, educated and helpful. Their willingness to help was refreshing. There was always someone available at the desk to answer questions, make reservations, and give directions. Our rooms were stunning in their simplicity, and comfortable beyond most hotel expectations. The maid service was fabulous as well. My highest recommendation!
As advertised and more. Our suite was gorgeous and bright with skylights and cathedral 2-story ceiling. Unbelievable! Nothing like it that we have ever stayed at, and we've traveled to 48 of 50 states. The host was super nice and encouraged us to call for anything we might need, and so we did--ice: check. Extra towels, check. Late checkout, no check, because they had new guests arriving right away. But the host did offer for us to leave our luggage at the guest house for the rest of the day so we didn't have to lug around all day. Stopped by to pick it up late afternoon on our wait to O'Hare. We appreciated that extra service.
This was my first time staying at a W Hotel. I was more than satisfied with the accommodators (super comfortable bed) and the service was outstanding Example: call for wake-up call, set time then I was asked if I'd like a follow-up - snooze button call. When called in the morning received call from real person who asked if they needed to call again in 15 minutes. Service greatness. I'd give the W 5 stars, but the modern/tiki design is not in line with my own personal taste. That said, great hotel.
I don't know why the workers are still on strike after 5-6 years. That is crazy to me. The rooms are historic in the fact that there is no ac and you have to open the windows to regulate the temp. The views of grant park are nice. I did not have any size problems with my room, but others in my party did. The breakfast buffet is $18. I thought it was a typo. but no, it is $18 per person for a half way decent buffet. The jukebox in the bar is sufficient to last us four nights of continuos play.
I was only here for a couple of hours on lay-a-way, waiting for the shuttle bus to take me to O'hare Airport. The lobby was well maintained and clean. There are 2 bathrooms in the lobby, one near the restaurant and the other, just passed over the reception area, right by those conference halls. they also have ATM machines here. The bus shuttle driver will come over and announce if they are going to leave to the airport. Nice hotel to catch up with emails, phone call, etc.