What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
This is the first time i have actually felt comfortable taking my car to the shop. The owner actually showed me the problem and explained it to me so i understood . Alot of other mechanics dont do that. He was honest and has great customer service. Also decent prices.
They were highly recommended. They did a very good job and my car is back on the road it didnt even take a full day.
My care was broke down down the street from Mr. Deens shop and I walked over an told the guys what had happened. They were SO kind and professional! The owner actually sent one of his guys with me to my car to try to get it going right on the side of the road! (Sadly it was broken beyond a roadside repair) but they did not even charge me for a service call or anything! I am having the car towed there in the morning and having them repair it for me. I personally have heard nothing but great things from the locals about these guys. Now, they use to be in a building closer to Southfield Rd, and since they moved here, I think they are getting backlash from the previous tenants in the building (from what I am reading). I have known these guys for a little while, and they are fair and friendly and do good work. Don't let a couple of negative reviews for one reason or another "steer" you away. Roger (the owner) will make sure you are well taken care of. I am VERY cautious about auto shops, and it is hard to find a good one, but I really trust these guys.
As a women I am very skeptical of mechanics. But Sam at the front counter seemed very knowledgeable and very informative, he took my boyfriend and I to the shop area and had his mechanic matt explain and show us the issue with my vehicle, I was taken by the honesty and pricing. I called two other repair shops in the area and Jack's was definitely cheaper. Sam assured me that this was the problem with my vehicle and guaranteed me if that didn't fix my problem I would not have to pay, I took him up on that offer, and lord behold my issue was corrected. I am very fond of this repair facility and would recommend to friends and family. Thank you and your wonderful staff you have gained a customer for life, god bless you Guys. Ashley Rodgers
Took my car in to replace a bulb on my headlight. They said no problem...bring it in have it fixed in a few hours. I dropped it off at 2:15 pm and called at 5:00pm to check status.Guy on phone said "Oh he forgot about your car and he cant get it done until tomorrow. Wait what??? Forgot about my car???What place does that?I said a few choice words and went to pick up my car.They are rude and just didn't give a crap about the inconvenience they gave me.Hours missed at work and their neglect of customer service. I would never recommend this place or ever go back! Worst customer service and down right RUDE!!! I guess since they are so cheaply priced they give you cheap service...STAY AWAY FROM THIS GARBAGE SHOP!!!!
The owner Darren is a great guy his partner is a great girl don't know her name but they both were very nice people couldn't ask for anything better they did a great job and at a great price alsomy car was readyon time thank you guys so much ����
I was really pleased with service, I received prompt attention, a very adequate price quote with a detailed explanation of work that needed to be done. My car was fixed right without a long wait or hassle.
Excellent, fast service! Very professional, family owned business. Cozy waiting area. Iwill definitely return and highly recommend this place to friends and family!
Direct Car Care is the best. Todd and Don are great mechanics who truly take pride in their work and care about their customers and their customers satisfaction. Todd and Don go above and beyond. I would not go anywhere else to have my cars serviced and I would recommend Direct Car Care to all. Todd and Don, thank you for all that you do. Patty Curtis
I just dropped my van off today with a rear end problem and have it back now, they are good ppl and fair, was honest and priced rite if not under priced, expected to pay more, I think they are a little underpriced for the honesty and quality, just wish they had a bigger place, and again not express enough about the integrity of this shop
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.