Miracle Workers Auto Collision Center
2001 S 1st St, Lincoln, NE 68502
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Prompt, courteous, honest service. I recently had my first car accident where I had to actually make a claim with the insurance company. The whole event was nerve wracking. I called my regular mechanic for a recommendation since they do not do body work. They strongly recommended Miracle Workers.
My call was answered promptly and I was told I could bring my vehicle in at any time during business hours. Upon arrival I was greeted warmly and was seen by the owner, Steve, within five minutes. The waiting area was very clean and even child friendly with a play table.
I explained my situation and my confusion with the insurance process. Before even going out to see my car, Steve explained my rights as a Nebraska driver which cleared things up greatly. He was sympathetic to my situation despite the accident being my fault. He assessed my vehicle on the spot, explaining he was documenting all he could see, but being honest that some damage wouldn't be known until the car was taken apart.
He took us back to his desk inside and explained how he was coming up with the estimate. He kept the screen turned to us while creating the estimate, this made me trust him as I felt there was no 'trickery' going on. He printed a copy out when he was done and explained alternative options and what he had seen done before with similar accidents, cars and with the insurance company I was working with.
I'm sure that Steve could tell the car was going to be totaled out upon seeing it, but he still took the time to go over all the details with us. That really meant a lot to me. He gave us a detailed print out of what repairs would cost along with his business card and encouraged us to call with any questions we had.
While I didn't get the opportunity to use Miracle Workers for their repair work this time, due to the car being totaled out, I would certainly use them in the future based on this experience. The prices were within reason and the labor was quoted as well so there weren't any surprises.